Response Associate, Roadside Assistance - CSR

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high-volume calls, de-escalate customer concerns, and provide clear guidance during roadside emergencies. Proficient in using dispatch software and online databases while maintaining detailed notes and collaborating effectively in a virtual team environment.

Highest-signal resume keywords

Customer Service ExperienceDispatch Software ProficiencyActive ListeningIncident ManagementVirtual Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed of 30 WPMIncident ManagementDispatch Software ProficiencyOnline Database UsageGoogle Maps Proficiency

Soft Skills

Active ListeningEmpathyReassuranceCommunication

Tools & Technologies

Google WorkspaceZoomGoogle ChromeMozilla FirefoxHigh-Speed Ethernet Connection

Industry Keywords

Roadside AssistanceHigh-Volume CallsCustomer SupportService Providers CoordinationBackground Screening

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather location and vehicle issue details and dispatch assistance in real time
Coordinate with external service providers to ensure accurate and timely dispatch of tow trucks and service vehicles
De-escalate anxious or frustrated customers using active listening, empathy, and reassurance
Provide clear guidance and explain next steps during roadside emergencies
Manage incidents involving flat tires, lockouts, dead batteries, fuel deliveries, and towing
Use multiple web-based systems and dispatch tools simultaneously to track service progress
Maintain detailed notes while navigating multiple screens and resources
Collaborate with peers and managers in a virtual team using Zoom and Google Chat
Take ownership of every call and callback while delivering timely support to customers and roadside partners
Participate in mandatory classroom training, cross-functional training, and professional development

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia
1+ years of continuous customer service experience
Successful completion of a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, and background noise
Applicant-provided work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Current supported Windows 11, specifically version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam
High-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed Ethernet connection; Wi-Fi is not allowed
Minimum internet speed of 25 Mbps download and 10 Mbps upload
Maximum latency of 80ms–100ms
Active cell phone capable of receiving SMS and downloading security apps
Ability to use online databases, CRMs, dispatch software, AI tools, Google Maps, and Google Workspace
Typing speed of at least 30 WPM accurately
Weekend availability/flexibility
Full-time production schedule commitment
100% attendance during mandatory training
Must currently be authorized to work in the United States full-time; no employer visa sponsorship now or in the future

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Regular overtime opportunities based on business needs
Scheduled raises through merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO)
Tuition reimbursement and tuition assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Mandatory paid training
Flexible time off
Paid sick leave
Ten paid holidays annually
Parental planning benefits
Disability insurance
Life insurance
Mental health benefits
Bonus/incentive programs
Employer-paid travel arrangements and expenses for initial Medford onboarding, if required