Response Associate, Roadside Assistance, CSR

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high-volume calls and manage roadside emergencies effectively. Proficient in using web-based dispatch tools and maintaining accurate documentation while providing timely support.

Highest-signal resume keywords

Customer Service ExperienceEmergency ManagementActive ListeningDispatch Software ProficiencyTyping Speed of 30 WPM

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Emergency ManagementCustomer Service ExperienceTyping Speed of 30 WPMDispatch Software ProficiencyWeb-Based Systems Navigation

Soft Skills

Active ListeningEmpathyCalm GuidanceDe-Escalation Skills

Tools & Technologies

Google ChromeMozilla FirefoxWindows 11High-Quality USB-Wired HeadsetSecure Hardwired High-Speed Internet

Industry Keywords

Roadside AssistanceHigh-Volume Inbound CallsService Provider CoordinationCall DocumentationRemote Work Requirements

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather location and vehicle details and dispatch assistance in real time
Coordinate with external service providers to ensure accurate and timely dispatch
De-escalate frustrated or anxious customers using active listening and empathy
Provide calm guidance and explain next steps during roadside emergencies
Manage emergencies including flat tires, lockouts, dead batteries, fuel deliveries, and towing
Use multiple web-based systems and dispatch tools simultaneously to track service progress
Document call details while navigating databases, CRMs, and dispatch software
Collaborate with peers and managers via Zoom and Google Chat
Maintain ownership of every call and callback while delivering accurate, timely support

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia
1+ years of continuous customer service experience
Must successfully pass a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Supported Windows 11 version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hardwired high-speed internet via Ethernet; Wi-Fi is not allowed
Minimum internet speeds of 25 Mbps download and 10 Mbps upload; latency up to 80–100ms
Active cell phone capable of receiving SMS and downloading security apps
At least 30 WPM accurate typing speed
Weekend availability/flexibility required
100% attendance required during mandatory training
Must be currently authorized to work full-time in the United States; position is not eligible for employer visa sponsorship

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Regular overtime opportunities based on business needs
Scheduled raises through merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO), including up to 3 weeks per year for contact center roles
Paid sick leave
Ten paid holidays annually
Tuition reimbursement/assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Disability and life insurance
Mental health benefits for associates and their families
Parental planning benefits