Response Associate, Roadside Assistance, CSR

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the United States .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high-volume calls and de-escalate customer concerns effectively. Proficient in using dispatch software and online tools to coordinate roadside assistance and manage service progress.

Highest-signal resume keywords

Customer Service ExperienceDispatch Software ProficiencyActive Listening SkillsTechnical Equipment KnowledgeHigh-Speed Internet Setup

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call ManagementTyping Speed (30 WPM)Location and Vehicle Detail GatheringRoadside Assistance CoordinationDocumentation Skills

Soft Skills

EmpathyReassuranceCollaborationDe-escalation Techniques

Tools & Technologies

Google WorkspaceGoogle MapsComplex Dispatch SoftwareOnline DatabasesCRMs

Industry Keywords

Roadside AssistanceHigh-Volume Inbound CallsCustomer SupportEmergency ServicesBackground Screening

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the United States
Gather location and vehicle details and dispatch roadside assistance in real time
Coordinate with external service providers to ensure accurate and timely dispatch of tow trucks and service vehicles
De-escalate frustrated or anxious customers using active listening, empathy, and reassurance
Provide clear guidance about next steps during roadside emergencies
Manage calls involving flat tires, lockouts, dead batteries, fuel deliveries, and towing
Use multiple web-based systems and dispatch tools simultaneously to track service progress
Document detailed notes while navigating multiple screens and resources
Collaborate with peers and managers via Zoom and Google Chat in a virtual team
Complete mandatory classroom training and participate in cross-training opportunities

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia
1+ years of continuous customer service experience
Must successfully pass a comprehensive criminal background screening
Must have a dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later
Windows 11 version 24H2, 25H2, or newer; Macs, Chromebooks, and tablets are not allowed
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard-drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hardwired high-speed internet via Ethernet; Wi-Fi is not allowed
Minimum internet speed of 25 Mbps download and 10 Mbps upload; latency up to 80–100 ms
Active cell phone capable of receiving SMS and downloading security apps
At least 30 WPM accurate typing speed
Familiarity with online databases, CRMs, complex dispatch software, AI tools, Google Maps, and Google Workspace
Must be currently authorized to work in the United States on a full-time basis
Position is not eligible for employer visa sponsorship
Full-time availability and weekend flexibility required
100% attendance required during mandatory training

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Regular overtime opportunities based on business needs
Scheduled raises through merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO), including up to 3 weeks per year for contact center roles
Paid sick leave
Ten paid holidays annually
Tuition reimbursement/assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Parental planning benefits
Disability and life insurance
Mental health benefits for associates and their families
Paid mandatory training
Flexible time off