Response Associate, Roadside Assistance, CSR

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high-volume calls and manage roadside emergencies effectively. Proficient in using dispatch software and online databases while maintaining accurate service tracking and communication.

Highest-signal resume keywords

Customer Service ExperienceDispatch Software ProficiencyActive Listening SkillsRemote Work ExperienceTyping Speed of 30 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High-Volume Call HandlingRoadside Emergency ManagementAccurate Service TrackingOnline Database ManagementDispatch Coordination

Soft Skills

EmpathyCalm GuidanceCollaboration

Tools & Technologies

Google WorkspaceGoogle MapsCRMsAI ToolsWeb-Based Dispatch Tools

Industry Keywords

Roadside AssistanceEmergency DispatchCustomer SupportRemote WorkBackground Screening

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather location and vehicle issue details and dispatch assistance in real time
Coordinate with external service providers to ensure accurate and rapid dispatch of tow trucks and service vehicles
Use active listening and empathy to de-escalate frustrated or anxious customers
Provide calm guidance and explain next steps during roadside emergencies
Navigate multiple web-based systems and dispatch tools simultaneously
Track service progress accurately
Collaborate with peers and managers through Zoom and Google Chat
Handle roadside emergencies including flat tires, lockouts, dead batteries, fuel deliveries, and towing due to mechanical failures
Participate in mandatory classroom training and cross-functional training

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia
1+ years of continuous customer service experience
Must successfully pass a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Supported Windows 11, version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed internet via Ethernet; Wi-Fi is not allowed
Minimum internet speeds of 25 Mbps download and 10 Mbps upload; latency up to 80ms–100ms
Active cell phone capable of receiving SMS and downloading security apps for mandatory two-step authentication
No active VPNs, privacy/proxy services, or hosted/virtual PC platforms
Accurate typing speed of at least 30 WPM
Must be available for full-time production schedules, including at least one weekend day and holiday coverage
100% attendance required during mandatory training
Must be currently authorized to work in the United States on a full-time basis; no employer visa sponsorship
Previous remote experience, steady work history, and career growth are valued
Experience with online databases, CRMs, dispatch software, AI tools, Google Maps, and Google Workspace

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Regular overtime opportunities based on business needs
Scheduled raises through merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO), paid sick leave, and ten paid holidays annually
Tuition reimbursement and tuition assistance
Employee Assistance Program (EAP) and mental health benefits
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Parental planning benefits
Disability and life insurance
Flexible time off