Response Associate, Roadside Assistance, CSR

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high-volume calls and manage roadside emergencies effectively. Proficient in using dispatch software, online databases, and communication tools to coordinate assistance and provide clear instructions.

Highest-signal resume keywords

Customer Service ExperienceDispatch Software ProficiencyActive Listening SkillsTechnical Equipment KnowledgeFull-Time Availability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Roadside Assistance ManagementTyping Speed of 30 WPMOnline Database UsageCRMs ProficiencyGoogle Maps Navigation

Soft Skills

EmpathyDe-Escalation TechniquesCollaborationClear Communication

Tools & Technologies

Google WorkspaceZoomGoogle ChromeMozilla FirefoxHigh-Speed Ethernet Connection

Industry Keywords

Roadside AssistanceEmergency ResponseCustomer Support24/7 CoverageBackground Screening

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather vehicle and location details and dispatch roadside assistance in real time
Coordinate with external service providers to dispatch tow trucks and service vehicles accurately
De-escalate frustrated or anxious customers through active listening, empathy, and reassurance
Track service progress using multiple web-based systems and dispatch tools
Provide clear instructions and explain next steps to customers and roadside partners
Manage roadside emergencies including flat tires, lockouts, dead batteries, fuel deliveries, and towing
Collaborate with peers and managers via Zoom and Google Chat in a virtual team
Complete mandatory classroom training and cross-functional training
Maintain a dedicated production schedule supporting 24/7/365 roadside coverage

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia
1+ years of continuous customer service experience
Must successfully pass a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Supported Windows 11, version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard-drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed Ethernet connection; Wi-Fi is not allowed
Minimum internet speed of 25 Mbps download / 10 Mbps upload and maximum latency of 80ms–100ms
Active cell phone capable of receiving SMS and downloading security apps
Must use a personal device with administrator privileges; work-issued PCs are not allowed
Active VPNs, privacy/proxy services, and hosted/virtual PC platforms are prohibited
All versions of Windows 10 and expired Windows 11 versions are unsupported
Ability to use online databases, CRMs, dispatch software, AI tools, Google Maps, and Google Workspace
Typing speed of at least 30 WPM accurately
Full-time availability and weekend flexibility required
100% attendance required during mandatory training
Applicants must currently be authorized to work in the United States on a full-time basis; no employer visa sponsorship now or in the future

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Overtime opportunities based on business needs
Scheduled raises through merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO), paid sick leave, and ten paid holidays annually
Tuition reimbursement and tuition assistance
Employee Assistance Program (EAP) and mental health benefits
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Parental planning benefits
Disability and life insurance
Paid mandatory classroom training
Employer-paid travel arrangements and expenses for initial onboarding in Medford, if required