Response Associate, Roadside Assistance, CSR

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high-volume calls and de-escalate customer concerns effectively. Proficient in using multiple web-based systems and dispatch tools while maintaining detailed records and collaborating in a virtual team environment.

Highest-signal resume keywords

Customer Service ExperienceActive ListeningDispatch Software ProficiencyTechnical Equipment SetupGoogle Workspace Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed 30 WPMWindows 11 ProficiencyAI Tools FamiliarityOnline Database ManagementCRMs Experience

Soft Skills

EmpathyReassuranceCollaboration

Tools & Technologies

Google MapsZoomGoogle ChatHigh-Speed InternetUSB-Wired Headset

Industry Keywords

Roadside AssistanceEmergency Response24/7 CoverageHigh-Volume CallsBackground Screening

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather vehicle and location details and dispatch roadside assistance in real time
Coordinate with external service providers to dispatch tow trucks and service vehicles accurately and quickly
De-escalate frustrated or anxious customers using active listening, empathy, and reassurance
Guide customers through roadside emergencies including flat tires, lockouts, dead batteries, fuel deliveries, and towing
Use multiple web-based systems and dispatch tools simultaneously to track service progress
Maintain detailed notes while navigating multiple screens and resources
Collaborate with peers and managers in a performance-driven virtual team using Zoom and Google Chat
Complete mandatory classroom training and participate in cross-training
Follow assigned production schedules supporting 24/7/365 roadside coverage

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia
1+ years of continuous customer service experience
Successful completion of a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Supported Windows 11, version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard-drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed internet via Ethernet; Wi-Fi is not allowed
Minimum 25 Mbps download and 10 Mbps upload speeds; latency up to 80–100 ms
Active cell phone capable of receiving SMS and downloading security apps for mandatory two-step authentication
Full Administrator privileges on the computer
No active VPNs, privacy/proxy services, or hosted/virtual PC platforms
Ability to type at least 30 WPM accurately
Familiarity with AI tools, Google Maps, Google Workspace, online databases, CRMs, and dispatch software
Must be currently authorized to work full-time in the United States; no employer visa sponsorship
Full-time availability and weekend flexibility required
100% attendance required during mandatory training

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Overtime opportunities based on business needs
Scheduled merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO)
Paid sick leave
Ten paid holidays annually
Tuition reimbursement/assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Disability and life insurance
Mental health benefits for associates and families
Parental planning benefits
Flexible time off
Mandatory training is paid