Response Associate, Roadside Assistance

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the United States .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high-volume calls and provide real-time assistance. Proficient in using dispatch software, online databases, and communication tools to ensure effective coordination and support during roadside emergencies.

Highest-signal resume keywords

Customer Service ExperienceDispatch Software ProficiencyActive ListeningGoogle Workspace FamiliarityTyping Speed of 30 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High-Volume Call HandlingReal-Time AssistanceOnline Database UsageDispatch CoordinationTyping Speed of 30 WPM

Soft Skills

EmpathyCalmness Under PressureCollaborationCommunication

Tools & Technologies

Google ChromeMozilla FirefoxGoogle MapsZoomGoogle Chat

Industry Keywords

Roadside AssistanceCustomer SupportVirtual Team CollaborationBackground ScreeningHome Office Setup

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the United States
Gather vehicle and location details and dispatch assistance in real time
Coordinate with external service providers to ensure accurate and rapid dispatch
Calm and support frustrated or anxious customers using active listening and empathy
Track service progress using multiple web-based systems and dispatch tools
Provide clear instructions and reassurance during roadside emergencies
Take ownership of every call and callback
Collaborate with peers and managers in a virtual team using Zoom and Google Chat
Complete mandatory classroom training and participate in cross-training

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia
1+ years of continuous customer service experience
Must successfully pass a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Current supported Windows 11 version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed internet via Ethernet; Wi-Fi is not allowed
Minimum internet speed of 25 Mbps download and 10 Mbps upload; maximum latency of 80ms–100ms
Active cell phone capable of receiving SMS and downloading security apps
Must be comfortable using online databases, CRMs, dispatch software, AI tools, Google Maps, and Google Workspace
Typing speed of at least 30 WPM accurately
Must commit to a dedicated production schedule and weekend availability/flexibility
100% attendance required during mandatory paid training
Applicants must be currently authorized to work in the United States full-time; no employer visa sponsorship now or in the future

Benefits

Comp & perks

$1.50 to $2.75 per hour shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Overtime opportunities based on business needs
Scheduled merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO), paid sick leave, and ten paid holidays annually
Tuition reimbursement and tuition assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Parental planning benefits
Disability and life insurance
Mental health benefits
Flexible time off