Response Associate, Roadside Assistance

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high-volume calls and de-escalate customer concerns effectively. Proficient in using web-based dispatch tools and Google Workspace to coordinate roadside assistance and maintain communication with team members.

Highest-signal resume keywords

Customer Service ExperienceActive ListeningGoogle Workspace ProficiencyDispatch Software FamiliarityHigh-Speed Internet Setup

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed of 30 WPMRoadside Assistance CoordinationService Progress TrackingTechnical TroubleshootingBackground Screening Completion

Soft Skills

EmpathyReassuranceCollaborationFlexibilityCommunication

Tools & Technologies

Google ChromeMozilla FirefoxAI ToolsOnline DatabasesCRMs

Industry Keywords

24/7 Contact CenterRoadside EmergenciesHigh-Volume Inbound CallsVirtual Team CollaborationHome Office Setup

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather location and vehicle details to dispatch roadside assistance in real time
Coordinate with external service providers to dispatch tow trucks and service vehicles accurately and quickly
De-escalate anxious or frustrated customers using active listening, empathy, and reassurance
Track service progress across multiple web-based systems and dispatch tools
Provide clear directions to roadside partners and explain next steps to customers
Support roadside emergencies including flat tires, lockouts, dead batteries, fuel deliveries, and towing
Collaborate with peers and managers via Zoom and Google Chat in a virtual team
Complete mandatory classroom training and participate in cross-functional training
Maintain reliable performance on a dedicated production schedule in a 24/7 contact center

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia
1+ years of continuous customer service experience
Successful completion of a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Supported Windows 11 version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed internet via Ethernet; Wi-Fi is not allowed
Minimum internet speeds of 25 Mbps download and 10 Mbps upload; maximum latency of 80ms–100ms
Active cell phone capable of receiving SMS and downloading security apps
Full Administrator privileges on the computer
No active VPNs, privacy/proxy services, or hosted/virtual PC platforms
Fluent in Google Workspace, including Gmail, Docs, Sheets, and Chat
Comfortable using AI tools, Google Maps, online databases, CRMs, and dispatch software
Typing speed of at least 30 WPM accurately
Weekend availability/flexibility required
100% attendance required during mandatory training
Must be currently authorized to work in the United States on a full-time basis
Position is not eligible for employer visa sponsorship now or in the future

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Regular overtime opportunities based on business needs
Scheduled raises through merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO)
Paid sick leave
Ten paid holidays annually
Tuition reimbursement and tuition assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Parental planning benefits
Disability and life insurance
Mental health benefits for associates and their families
Flexible time off