Response Associate, Roadside Assistance

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high-volume calls, de-escalate stressful situations, and provide clear communication. Proficient in using dispatch software, online databases, and maintaining a dedicated work environment.

Highest-signal resume keywords

Customer Service ExperienceDispatch Software ProficiencyActive Listening SkillsHigh-Speed Internet SetupTyping Speed of 30 WPM

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dispatch SoftwareOnline DatabasesGoogle MapsTyping Speed of 30 WPMWindows 11Intel or AMD Processor8 GB RAM25 Mbps Internet SpeedHigh-Quality USB-Wired HeadsetActive Cell Phone

Soft Skills

EmpathyReassuranceCollaborationDe-Escalation SkillsActive Listening

Tools & Technologies

Google WorkspaceZoomGoogle ChatMozilla FirefoxGoogle Chrome

Industry Keywords

High-Volume Inbound CallsRoadside AssistanceCustomer InteractionService Providers CoordinationBackground Screening

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather location and vehicle details and dispatch assistance in real time
Coordinate with external service providers to dispatch tow trucks and service vehicles accurately and quickly
De-escalate stressful customer interactions using active listening, empathy, and reassurance
Track service progress using multiple web-based systems and dispatch tools
Provide clear directions to roadside partners and explain next steps to customers
Take ownership of every call and callback
Collaborate with peers and managers in a virtual team using Zoom and Google Chat
Participate in mandatory classroom training and potential cross-training

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia
1+ years of continuous customer service experience
Must successfully pass a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets not allowed
Supported Windows 11 version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam and high-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed internet via Ethernet; Wi-Fi is not allowed
Minimum internet speeds of 25 Mbps download and 10 Mbps upload; latency up to 80ms–100ms
Active cell phone capable of receiving SMS and downloading security apps
Must be comfortable using online databases, CRMs, dispatch software, AI tools, Google Maps, and Google Workspace
Typing speed of at least 30 WPM accurately
Must select and consistently work a dedicated production schedule
Weekend availability/flexibility required
100% attendance required during mandatory training
Must be currently authorized to work full-time in the United States; no employer visa sponsorship

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Overtime opportunities based on business needs
Scheduled merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO)
Paid sick leave
Ten paid holidays annually
Tuition reimbursement/assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Parental planning benefits
Disability and life insurance
Mental health benefits
Flexible time off