Response Associate, Roadside Assistance

Agero, Inc.

. Handle high-volume inbound calls from stranded motorists across the U.S.

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle high-volume calls and de-escalate customer concerns effectively. Proficient in using dispatch software and online databases while maintaining accurate service tracking and communication.

Highest-signal resume keywords

Customer Service ExperienceDispatch Software ProficiencyActive Listening SkillsHigh-Speed Internet ConnectionTyping Speed of 30 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceDispatch CoordinationData EntryActive ListeningProblem SolvingTyping Speed of 30 WPMRoadside Assistance KnowledgeWeb-Based System NavigationEmergency Response SupportCross-Functional Training Participation

Soft Skills

EmpathyCommunicationCollaborationDe-Escalation TechniquesAdaptability

Tools & Technologies

Google WorkspaceGoogle MapsOnline DatabasesCRMsDispatch SoftwareWebcamUSB-Wired HeadsetWindows 11Google ChromeMozilla Firefox

Industry Keywords

Contact Center OperationsRoadside AssistanceHigh-Volume CallsEmergency ServicesCustomer Support

About the role

Key responsibilities & impact

Handle high-volume inbound calls from stranded motorists across the U.S.
Gather essential location and vehicle details
Dispatch roadside assistance quickly and accurately
Coordinate with external tow truck and service providers
De-escalate frustrated or anxious customers using active listening and empathy
Provide clear guidance and reassurance during roadside emergencies
Navigate multiple web-based systems and dispatch tools simultaneously
Track service progress accurately
Collaborate with peers and managers via Zoom and Google Chat
Complete mandatory classroom training and participate in cross-functional training
Support roadside emergencies including flat tires, lockouts, dead batteries, fuel deliveries, and towing
Attend company meetings using a webcam
Participate in a structured 24/7 contact-center operation

Requirements

What you’ll need

Must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia
1+ years of continuous customer service experience
Must successfully pass a comprehensive criminal background screening
Dedicated, quiet home office free from family, pet, or background noise
Must provide own work equipment
Personal desktop or laptop manufactured in 2021 or later; Chromebooks, Macs, and tablets are not allowed
Supported Windows 11, specifically version 24H2, 25H2, or newer
Intel or AMD processor with 2+ cores and minimum 3.5 GHz boosted/turbo speed
Minimum 8 GB RAM and 20 GB free hard drive space
Working webcam
High-quality USB-wired headset
Google Chrome version 23+ or Mozilla Firefox version 3+
Secure hard-wired high-speed internet connection; Wi-Fi is not allowed
Minimum internet speed of 25 Mbps download and 10 Mbps upload; latency up to 80ms–100ms
Active cell phone capable of receiving SMS and downloading security apps
Must have full Administrator privileges on the computer
Active VPNs, privacy/proxy services, hosted/virtual PC platforms, mobile hotspots, satellite internet, and USB phone tethering are not allowed
Must type at least 30 WPM accurately
Comfortable using online databases, CRMs, dispatch software, AI tools, Google Maps, and Google Workspace
Weekend availability/flexibility is required
100% attendance required during mandatory training
Applicants must be currently authorized to work in the United States on a full-time basis
Position is not eligible for employer visa sponsorship now or in the future

Benefits

Comp & perks

Extra $1.50 to $2.75 per hour in shift differentials for evenings, nights, and weekends
Monthly performance and attendance bonuses
Regular overtime opportunities based on business needs
Scheduled raises through merit increases
Medical, dental, and vision insurance
401(k) program with company match
Paid Time Off (PTO)
Paid sick leave
Ten paid holidays annually
Tuition reimbursement and tuition assistance
Employee Assistance Program (EAP)
Referral bonus program
Complimentary roadside assistance
Online skill-building courses
Professional mentorship
Cross-training programs
Parental planning benefits
Disability insurance
Life insurance
Mental health benefits
Flexible time off
Mandatory classroom training is paid