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Change Manager – IT
AGFA HealthCare. Own and continuously improve the global IT Change Management process .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Change Management processes, including risk assessment, stakeholder communication, and performance monitoring. Proficient in ITIL frameworks and managing changes across diverse IT environments and service providers.
Highest-signal resume keywords
IT Change ManagementITIL ProcessesStakeholder ManagementRisk AssessmentChange Performance Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change Management PrinciplesIT Service ManagementEnterprise IT InfrastructureApplication EnvironmentsChange Advisory Board FacilitationPost-Implementation ReviewsSLA Compliance MonitoringContinuous Process ImprovementRisk AnalysisVendor Management
Soft Skills
Analytical ThinkingCommunication SkillsPlanning and CoordinationOrganizational CapabilitiesFlexibility
Certifications & Qualifications
ITIL FoundationITIL Managing Professional
Industry Keywords
IT OperationsOutsourced IT EnvironmentsGlobal OrganizationService Management FrameworksEmergency Change Procedures
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Own and continuously improve the global IT Change Management process
- Assess, classify, and evaluate changes, including risk and business impact analysis
- Coordinate and manage changes across multiple vendors and managed service providers
- Lead Change Advisory Board (CAB) meetings and facilitate approval processes, including emergency change procedures
- Maintain and communicate the 12-month rolling maintenance calendar
- Plan, schedule, and coordinate changes across infrastructure, applications, and services
- Monitor change performance, reporting metrics, and SLA compliance
- Conduct post-implementation reviews and drive continuous process improvement initiatives
- Manage stakeholder communications and change-related escalations
- Act as backup for Configuration Management activities when required
Requirements
What you’ll need- Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or a related discipline
- Proven experience in IT Service Management or IT Operations environments
- Strong understanding of Change Management principles and best practices
- Experience working in outsourced IT environments and managing third-party service providers
- Technical background with a solid understanding of enterprise IT infrastructure and application environments
- Experience with ITIL processes and service management frameworks is highly desirable
- Ability to work effectively in a global organization with geographically distributed teams
- Relevant certifications such as ITIL Foundation or ITIL Managing Professional are considered an asset
- Strong stakeholder management and communication skills
- Excellent planning, coordination, and organizational capabilities
- Analytical thinking with a structured approach to risk assessment and problem solving
- Ability to work effectively across diverse teams, cultures, and external service providers
- Flexibility and willingness to work outside standard business hours in a global 24/7 environment
Benefits
Comp & perks- Competitive compensation and benefits
- Long-term learning and career development opportunities
- Global, multicultural, and collaborative team environment
- Opportunity to contribute to digital transformation initiatives
- Collaboration with international experts and strategic technology partners