Field Service Engineer

AGFA HealthCare

. Manage assigned customer accounts through hardware/software maintenance of stand-alone Agfa products and associated peripheral equipment .

Posted 10/8/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts through hardware and software maintenance of Agfa products, ensuring operational performance and customer satisfaction. Proficient in preventive maintenance, remote diagnostics, and effective communication with diverse stakeholders.

Highest-signal resume keywords

Agfa Product InstallationPreventive MaintenanceRemote DiagnosticsCustomer Service PrinciplesElectronics Technology Degree

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hardware MaintenanceSoftware MaintenanceProduct TestingElectrical Safety VerificationOperational Function ReviewRepair and InstallationDiagnostic Equipment ProficiencyTime ManagementProblem AnalysisJudgment Skills

Soft Skills

Strong Communication SkillsSelf-MotivationSelf-AwarenessResourcefulnessCustomer Interaction

Tools & Technologies

Diagnostic EquipmentService AidsAgfa Offerings

Industry Keywords

High-Tech FieldPrintingPublishingInkjet EnvironmentGraphics Market

About the role

Key responsibilities & impact

Manage assigned customer accounts through hardware/software maintenance of stand-alone Agfa products and associated peripheral equipment
Install and repair assigned Agfa products
Verify electrical and environmental safety factors at customer sites
Test products for functional operation and verify operating performance with customers
Review basic operational functions with customers to fulfill installation training obligations
Perform preventive maintenance and repairs on assigned SMA, courtesy visits, and time-and-material accounts
Communicate regularly with the Regional Manager to escalate difficulties and ensure customer satisfaction
Document service calls, expenses, and time reports daily and submit them weekly to the zone office
Order parts and return repairable spare-part components
Keep service aids, tools, and diagnostic equipment service-ready
Coordinate with the scheduler to meet response-time and uptime commitments
Promote Agfa offerings, including System Maintenance Agreements, Professional Services, and products
Serve as the onsite conduit to Agfa management and Sales for customer issues
Interact effectively with customers and Agfa employees across different skill sets and personalities
Make fiscally responsible decisions and work resourcefully without supervision

Requirements

What you’ll need

Minimum of an associate degree in electronics technology or equivalent
Minimum 2-3 years’ experience in a high-tech field, printing, publishing, and/or inkjet environment
Strong communication skills, written and verbal
Problem analysis and judgment
Self-awareness and self-motivation
Knowledge of the graphics, inkjet, printing/publishing market is an asset
Strong customer service and support principles
Experience and understanding of remote diagnostics
Ability to work in the field in Milwaukee, Wisconsin or Northern Illinois
Ability to adhere to safety policies while working and driving a company vehicle
Ability to work without supervision and stay motivated

Benefits

Comp & perks

Career development and growth
Competitive salary and benefit package
Friendly work environment surrounded by dedicated and professional colleagues
Variable and commission compensation opportunities for eligible roles
Vacation entitlement
Paid time off
Support for physical, emotional, and financial wellbeing