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Field Service Engineer
AGFA HealthCare. Manage all AGFA imaging equipment in the assigned territory, including troubleshooting, repair, preventative maintenance, and field service bulletins .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing AGFA imaging equipment, including troubleshooting, repair, and preventative maintenance, while providing exceptional customer service and technical support. Capable of developing customer relationships and executing installations in a healthcare environment.
Highest-signal resume keywords
AGFA Imaging Equipment ManagementTroubleshooting And RepairCustomer Relationship DevelopmentTechnical Support For X-Ray TechnologyField Service Engineering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingPreventative MaintenanceInstallation Of X-Ray SystemsPerformance AnalysisNetworkingOperating SystemsElectronic SystemsElectromechanical SystemsPACS ExperienceEMR Experience
Soft Skills
Excellent Communication SkillsOrganizational SkillsTime Management SkillsCustomer Service SkillsAdaptability
Tools & Technologies
MS OfficeLotus NotesInternet-Based Knowledge Management SystemsAgfa SoftwareDigital X-Ray Equipment
Certifications & Qualifications
Bachelor's DegreeMCSE CertificationNetwork + CertificationCIIP Certification
Industry Keywords
Healthcare EnvironmentTechnical Services BusinessProduct Launch ProcessDigital Radiography (DR)Computed Radiography (CR)
Tech Stack
Tools & technologiesRay
About the role
Key responsibilities & impact- Manage all AGFA imaging equipment in the assigned territory, including troubleshooting, repair, preventative maintenance, and field service bulletins
- Assist peer Field Service Engineers outside the territory when needed and workload permits
- Provide feedback to the US DR product team on technology performance, reliability, serviceability, service quality, and design issues
- Plan, execute, and validate installations with Project Management and the Installation Team
- Support sales activities by identifying DR prospects and providing technical support during pre- and post-sales activity
- Develop customer relationships and action plans for additional AGFA sales, including service agreements, upgrades, professional services, and new equipment
- Install, troubleshoot, and maintain Agfa DR support, x-ray room systems, and trained OEM products
- Review equipment operation with customers to fulfill installation training obligations
- Respond promptly to hardware and software problems to ensure customer uptime and satisfaction
- Develop technical solutions by interfacing with hospital IT administrators, end users, vendors, and support teams
- Maintain maximum uptime, performance, and efficiency of Agfa systems
- Install software and hardware and perform performance analysis
- Define equipment problems, verify system defects, and apply fixes, workarounds, or other corrective techniques
- Initiate and follow DR/imaging escalation processes and keep customers and management informed
- Assist with customer system installations, upgrades, and implementation activities
Requirements
What you’ll need- Bachelor’s Degree or an equivalent experience in a technology field is a plus
- MCSE, Network +, and CIIP Certifications are a plus
- 5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems
- Highly desired 2 to 3 years’ experience in an expert or specialist level role with x-ray technology
- Some PACS, RIS and EMR experience is desired
- Experience with electronic and electromechanical systems is required
- Experience in networking and operating systems
- Previous DR support and x-ray room experience; knowledge of Agfa software or similar industry and capability to learn new technologies
- Excellent computer skills including MS Office, Lotus Notes and Internet-based knowledge management systems
- Excellent oral, written and interpersonal communication skills
- Proven organizational and time management skills
- Experience adapting to change and managing priorities
- Strong customer service skills with internal and external customers
- Previous experience working in a global environment, including networking and building relationships with individuals in remote locations and virtual teams
- Understanding of the technical services business, product launch process and healthcare environment
- Must be eligible to travel overnight within the US and Canada
- Must be eligible to apply for customer-initiated security clearances such as the US National Agency Check (NAC)
Benefits
Comp & perks- Competitive salary and benefit package
- Career development and growth
- Supportive management structure
- Friendly work environment surrounded by dedicated and professional colleagues
- Benefits package supporting physical, emotional, and financial wellbeing
- Variable and commission compensation opportunities for eligible roles
- Vacation entitlement
- Paid time off