FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Field Service Engineer
AGFA HealthCare. Manage all AGFA imaging equipment in the assigned territory .
Tech Stack
Tools & technologiesRay
About the role
Key responsibilities & impact- Manage all AGFA imaging equipment in the assigned territory
- Troubleshoot and repair equipment, perform preventative maintenance, and execute field service bulletins
- Assist peer Field Service Engineers outside the territory when needed
- Provide feedback on technology performance, reliability, serviceability, service quality, and design issues to the US DR product team
- Plan, execute, and validate installations with Project Management and the Installation Team
- Support sales during pre- and post-sales activities and identify DR prospects
- Develop customer relationships and action plans for additional AGFA sales, including service agreements, upgrades, professional services, and new equipment
- Install, remediate, and maintain Agfa DR support, x-ray room systems, and trained OEM products
- Review equipment operation with customers and fulfill training obligations during installations
- Respond to and resolve hardware and software problems to ensure customer uptime and satisfaction
- Develop technical solutions by interfacing with hospital IT administrators, end users, vendors, and support teams
- Maximize uptime, performance, and efficiency of Agfa systems
- Install software and hardware and perform performance analysis
- Define problems, verify system defects, and apply fixes or workaround techniques
- Initiate and follow DR/imaging escalation processes and keep customers and management informed
- Assist with customer system installations, upgrades, and implementation activities
Requirements
What you’ll need- Bachelor’s Degree or equivalent experience in a technology field is a plus
- MCSE, Network +, and CIIP Certifications are a plus
- 5 or more years of previous direct field work experience in a technical customer support role
- Experience with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems
- Highly desired 2 to 3 years’ experience in an expert or specialist level role with x-ray technology
- Some PACS, RIS and EMR experience is desired
- Experience with electronic and electromechanical systems is required
- Experience in networking and operating systems
- Knowledge of DR support and x-ray room experience
- Experience with Agfa software or similar industry software and capability to learn new technologies
- Excellent computer skills including MS Office, Lotus Notes and Internet-based knowledge management systems
- Excellent oral, written and interpersonal communication skills
- Proven organizational and time management skills
- Experience adapting to change and managing priorities
- Strong customer service skills
- Previous experience working in a global environment with remote locations and virtual teams
- Understanding of the technical services business, product launch process, and healthcare environment
- Must be eligible to travel overnight within the US and Canada
- Must be eligible to apply for customer-initiated security clearances such as the US National Agency Check (NAC)
Benefits
Comp & perks- Competitive salary and benefit package
- Career development and growth
- Supportive management structure
- Friendly work environment
- Vacation entitlement and paid time off
- Variable and commission compensation opportunities for eligible roles
- Benefits package supporting physical, emotional, and financial wellbeing