Field Service Engineer

AGFA HealthCare

. Manage customers in an assigned territory through remote and on-site hardware and software maintenance of Agfa imaging products .

Posted 10/8/2026full-timeNew York City • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and providing technical support for Agfa imaging products, including installation, troubleshooting, and maintenance. Proficient in digital medical image processing and familiar with healthcare imaging systems, ensuring high customer satisfaction and operational efficiency.

Highest-signal resume keywords

Technical Customer SupportDigital Medical Image ProcessingAgfa Software KnowledgeHL7 and DICOM ExperienceOrganizational and Time-Management Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingPreventive MaintenanceSystem AdministrationPerformance AnalysisInstallation of Hardware and SoftwareTechnical Solution DevelopmentIssue Escalation ManagementDocumentation of Service ActivitiesCustomer Relationship ManagementElectronic and Electromechanical Systems

Soft Skills

Excellent Communication SkillsStrong Customer Service SkillsAdaptability to Change

Tools & Technologies

MS OfficeLotus NotesInternet-Based Knowledge Management Systems

Certifications & Qualifications

Eligibility for Customer-Initiated Security Clearances

Industry Keywords

Healthcare ImagingPACSDR ImagingTechnical Services BusinessProduct Launch Process

About the role

Key responsibilities & impact

Manage customers in an assigned territory through remote and on-site hardware and software maintenance of Agfa imaging products
Promote and support Agfa service offerings and improve systems and processes
Install, troubleshoot, and perform remedial and preventive maintenance on Agfa and trained OEM products
Review basic equipment operations with customers during installations
Perform system administration as required
Resolve hardware and software problems to ensure customer uptime and satisfaction
Develop technical solutions with hospital IT administrators, end users, vendors, and support teams
Install software and hardware and execute performance analyses
Diagnose system defects and apply fixes, workarounds, or other resolution techniques
Initiate and manage issue escalations while keeping customers and management informed
Document daily service activities and maintain customer issue lists
Negotiate satisfactory resolutions with end users and management
Build customer relationships and support action plans for additional Agfa sales, including service agreements, upgrades, professional services, and new equipment
Assist installation teams with system installations, upgrades, and implementation activities

Requirements

What you’ll need

Bachelor's degree in a technology field or equivalent combination of education and relevant healthcare imaging experience
5 or more years of previous work experience in a technical customer support role working with mission-critical imaging systems
DR imaging experience highly desired
Experience with electronic and electromechanical systems
Expert knowledge of digital medical image processing
Knowledge of Agfa software or similar industry PACS
Excellent computer skills, including MS Office, Lotus Notes, and internet-based knowledge management systems
Excellent oral, written, and interpersonal communication skills
Organizational and time-management skills
Experience adapting to change and managing priorities
Strong customer service skills
Experience working in a global environment with remote locations and virtual teams
Understanding of the technical services business, product launch process, and healthcare environment
Must be eligible to travel overnight within the US and Canada
Experience with HL7 and DICOM
Must be eligible to apply for customer-initiated security clearances such as the US National Agency Check (NAC)
Ability to travel 60% to 75%, depending on geographic location and business needs

Benefits

Comp & perks

Career development and growth
Competitive salary and benefit package
Vacation entitlement and paid time off
Variable and commission compensation opportunities for eligible roles
Friendly work environment
Supportive management structure
Dynamic global organization with a strong product portfolio