Service Technical Trainer

AGFA HealthCare

. Provide knowledge transfer and training regarding the product line .

Posted 10/7/2026full-timeGreenville • South Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical customer support and training, particularly in X-ray DR products, while effectively managing escalations and providing exceptional customer service. Proficient in utilizing Help Desk software for issue tracking and maintaining strong communication with both customers and internal teams.

Highest-signal resume keywords

10+ Years Technical Customer Support ExperienceX-ray DR Product TrainingNetworking and Operating Systems KnowledgeExcellent Communication SkillsAnalytic and Solution Driven

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Customer SupportField ServiceX-ray DeliveryEscalation ManagementHelp Desk Software UtilizationDocumentation MaintenanceTraining DeliveryProblem Solving

Soft Skills

Excellent CommunicationCustomer ServiceIndependenceInitiative

Industry Keywords

Bio-medicalX-rayDR ProductsService SupportTraining Centre Equipment

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Provide knowledge transfer and training regarding the product line
Manage and maintain Greenville training centre equipment
Provide escalated support for AGFA’s DR product line to team members and field resources
Provide telephone and remote-access consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Team
Manage escalations and complaints to Tier 2 and Development, following through as point of contact to higher-level support teams
Participate in Regional Launch discussions regarding Service/Support readiness of product specialities
Provide escalation management and support to Regional and Zone Service Management by attending Critical Account Calls and providing feedback on escalation status
Utilize Help Desk software for call logging and tracking customer issues and Training Centre equipment issues
Participate in on-site visits at customer sites to provide escalated support when necessary

Requirements

What you’ll need

Degree or diploma or experience in a technological field or an equivalent combination of education and experience
10+ years’ work experience in a technical customer support, field service or Bio-medical role with a company focused on X-ray delivery, service support or training
Experience delivering X-ray DR Product Training a plus
Strong technical experience and ability to work with teams in a virtual environment
Knowledge of networking and operating systems associated with X-ray and DR products
Excellent communication and customer service skills
Ability to work independently and take initiative, keeping supervisors informed and maintaining good documentation
Analytic and solution driven
Eligible to travel when necessary
Must be eligible to travel, potentially 1 week per month if necessary

Benefits

Comp & perks

Competitive salary and benefit package
Career development and growth
Supportive management structure
Friendly work environment surrounded by dedicated and professional colleagues
Dynamic global organization with a history of innovation and strong product portfolio