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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SAP Finance application support, particularly with SAP S/4HANA, while ensuring high-quality operational support and effective incident resolution. Proficient in end-to-end finance processes and adept at collaborating with internal teams and customers.
Highest-signal resume keywords
SAP Finance Application SupportSAP S/4HANAEnd-To-End Finance ProcessesTicketing Tools ExperienceGerman And English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP S/4HANAFI Module CustomizingCO Module CustomizingAA Module CustomizingSD Module KnowledgeMM Module KnowledgePP Module KnowledgeIncident AnalysisChange Request ProcessingOperational Support
Soft Skills
Analytical MindsetSolution-OrientedCustomer-FocusedTeam SpiritResilience
Tools & Technologies
Ticketing Tool
Industry Keywords
Information SystemsBusiness AdministrationFinanceBusiness Processes
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Act as the central point of contact for customers regarding SAP application support, with a focus on Finance
- Receive, analyze, and process support requests and incident reports via the ticketing tool
- Ensure stable, high-quality day-to-day operational SAP support for customers
- Analyze incidents, change requests, and error messages in financial processes
- Reproduce, analyze, and permanently resolve issues in customer systems
- Work closely with and coordinate internal subject-matter experts and SAP on more complex topics
- Maintain clear documentation of solutions, workarounds, known errors, and process documentation
- Provide cover for and support adjacent SAP modules within the support team
Requirements
What you’ll need- University degree in Information Systems, Business Administration, Finance, or a comparable qualification with a strong understanding of business processes
- Several years of experience in SAP Finance, ideally with a focus on SAP S/4HANA or S/4HANA Cloud
- Excellent knowledge of end-to-end finance processes, including customizing in the FI, CO, and AA modules, as well as ideally in adjacent modules such as SD, MM, and PP
- Experience in SAP application support and working with ticketing tools
- Analytical, solution-oriented, and customer-focused mindset
- Independent, structured, and reliable way of working
- Strong team spirit, resilience, and enthusiasm for operational support and customer interaction
- Very good written and spoken German and English
Benefits
Comp & perks- Professional development through individually tailored training and SAP certifications
- Structured ways of working with clear processes and modern ticketing support
- Open, informal culture and a supportive team
- Remote work