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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SAP Finance application support, particularly with SAP S/4HANA, while ensuring high-quality operations and effective customer interaction. Proficient in analyzing financial processes and providing clear documentation for solutions and known errors.
Highest-signal resume keywords
SAP Finance Application SupportSAP S/4HANAEnd-To-End Financial ProcessesTicketing Tools ExperienceGerman And English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP S/4HANAFI Module CustomizingCO Module CustomizingAA Module CustomizingSD Module KnowledgeMM Module KnowledgePP Module KnowledgeIncident AnalysisChange Request HandlingSolution Documentation
Soft Skills
Analytical MindsetSolution-OrientedCustomer-FocusedTeam CollaborationResilience
Tools & Technologies
Ticketing Tool
Industry Keywords
Business Information SystemsBusiness AdministrationFinanceOperational SupportCustomer Interaction
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Serve as the primary point of contact for customers regarding SAP application support, with a focus on Finance
- Receive, analyze, and handle support requests and incident reports through the ticketing tool
- Ensure stable, high-quality day-to-day SAP support operations for customers
- Analyze incidents, change requests, and error messages in financial processes
- Reproduce, analyze, and sustainably resolve issues in customer systems
- Work closely with and coordinate with internal subject-matter experts and SAP on more complex topics
- Provide clear, traceable documentation of solutions, workarounds, known errors, and process documentation
- Provide backup support for and assist with adjacent SAP modules within the support team
Requirements
What you’ll need- Completed degree in Computer Science, Business Information Systems, Business Administration, Finance, or a comparable qualification with a strong understanding of business processes
- Several years of experience in SAP Finance, ideally with a focus on SAP S/4HANA or S/4HANA Cloud
- Very good knowledge of end-to-end financial processes, including customizing in the FI, CO, and AA modules, as well as ideally adjacent modules such as SD, MM, and PP
- Experience in SAP application support and working with ticketing tools
- Analytical, solution-oriented, and customer-focused mindset
- Independent, structured, and reliable working style
- Ability to work in a team, resilience, and enthusiasm for operational support and customer interaction
- Very good written and spoken German and English
Benefits
Comp & perks- Professional development through tailored training and SAP certifications
- Structured way of working with clear processes and modern ticketing support
- Open, informal culture and a supportive team
- Varied support assignments in SAP S/4HANA and S/4HANA Cloud
- Close collaboration with Finance and Logistics experts in interdisciplinary teams
