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Finance Assistant II
Agilize Contabilidade Online. Proactively contact customers by phone, WhatsApp, and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and customer service skills while effectively managing customer interactions and inquiries. Possesses a proactive mindset with an interest in technology and the ability to work independently in a remote environment.
Highest-signal resume keywords
Bachelor's Degree In AccountingCustomer Service ExperienceStrong Communication SkillsProactive MindsetBasic Knowledge Of Artificial Intelligence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic CommunicationOrganizational SkillsTeam CollaborationResilience
Tools & Technologies
WhatsAppEmail
Industry Keywords
AccountingBusiness AdministrationCustomer InteractionsCustomer Service Processes
About the role
Key responsibilities & impact- Proactively contact customers by phone, WhatsApp, and email
- Answer accounting, tax, financial, and platform-related questions
- Log customer interactions and follow up on each case through resolution
- Forward technical requests to the appropriate teams and provide feedback to the customer
- Suggest improvements to customer service processes
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Accounting, Business Administration, or a related field
- Strong communication skills
- Experience in customer service
- Ability to communicate clearly and empathetically
- Proactive mindset and interest in professional growth
- Interest in technology and basic knowledge of processes and Artificial Intelligence
- Organized, with the ability to work independently in a remote environment
- Enjoys working as part of a team
- Resilience when handling a variety of requests
Benefits
Comp & perks- 42.5-hour workweek, Monday through Friday
- Home office allowance of R$250.00
- Caju meal voucher of R$41.22
- Birthday and year-end days off
- Wellhub membership
- Bradesco Nacional II health insurance
- Bradesco dental insurance
- Access to the Único Skill education platform, including a wide range of undergraduate and graduate courses, language courses, mentoring, and more
- SulAmérica life insurance
- Onhappy discounts on flights and accommodations