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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing legal guidance across various domains, including Employment Law and Business Law, while effectively utilizing IT tools for legal research and client interaction. Prioritizes customer satisfaction through strong communication and empathetic listening skills.
Highest-signal resume keywords
Master's Degree In Private LawSpecialization In Employment LawLegal ResearchCustomer SatisfactionLegal Expenses Insurance Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Legal GuidanceContractual Coverage AssessmentLegal ResearchEmployment LawBusiness Law
Soft Skills
EmpathyGood ListeningVerbal CommunicationTeam SpiritIndependence
Tools & Technologies
IT ToolsInternal DatabasesExternal Databases
Industry Keywords
Civil LawConsumer LawTax LawLegal Expenses InsuranceLaw Firm Experience
About the role
Key responsibilities & impact- Provide telephone legal guidance to individual and business customers across a wide range of legal areas, including employment, real estate, civil law, consumer law, and tax law
- Conduct legal research using our internal and external databases
- Identify legal solutions tailored to clients’ legal issues
- Assess clear-cut denials of contractual coverage
- Join the Contact Centre team following comprehensive training on our tools and methods
- Collaborate with a multidisciplinary team and contribute to ambitious projects
Requirements
What you’ll need- You hold a Master’s degree in Private Law or have a specialisation in Employment Law or Business Law
- You are confident communicating verbally and enjoy interacting with people by phone
- Customer satisfaction is your priority; you are a good listener and demonstrate empathy
- You are comfortable using IT tools
- You enjoy working independently while maintaining a strong team spirit
- Successful experience in legal expenses insurance or at a law firm is an advantage, although applications from recent graduates are welcome
- Some Saturday and evening work is required, with a weekday rest day; evening shifts may run until 8:00 p.m.
Benefits
Comp & perks- Meal vouchers worth €8, 50% covered by the company (Swile)
- Health insurance with 70% of the cost covered by the company
- Holiday bonus and profit-sharing scheme
- Carefully structured onboarding and comprehensive training in our business activities
- Remote work available after the training period
- Join one of our multidisciplinary teams and contribute to meaningful, ambitious projects
- Work in a fast-growing environment that encourages collaboration, and enjoy a friendly, relaxed workplace