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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication skills and the ability to provide updates on legal cases while ensuring customer satisfaction. Proficient in identifying caller requests and managing appointments effectively within a legal context.
Highest-signal resume keywords
Bachelor's Degree In LawVerbal Communication SkillsCustomer Service ExperienceEmpathyComputer Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationListening SkillsTeam SpiritIndependence
Industry Keywords
Legal DocumentsExpert ReportSummonsJudgmentTelephone Appointments
About the role
Key responsibilities & impact- Provide callers with updates on the progress of their cases and explain the types of legal documents involved (expert report, summons, judgment, etc.)
- Redirect callers to the appropriate department so they can receive an answer tailored to their request
- Identify the caller’s request and the type of contract involved
- Escalate callers’ requests to the lawyer responsible for managing the case
- Schedule telephone appointments when necessary
- Complete training on the company’s tools and methods
Requirements
What you’ll need- Bachelor’s degree in Law
- Excellent verbal communication skills and comfortable speaking with people by phone
- Customer satisfaction is your priority; you know how to listen and demonstrate empathy
- Comfortable using computer tools and software
- Able to work independently while maintaining a strong team spirit
- Previous successful experience in telephone-based customer service is an advantage
- Open to recent graduates
- Available for a permanent, 37-hour-per-week position, Monday to Friday
- Available to work between 9:00 a.m. and 6:00 p.m.
Benefits
Comp & perks- Join one of our multidisciplinary teams and contribute to ambitious, meaningful projects
- Work in a fast-growing environment that encourages collaboration, and enjoy coming to the office in a relaxed, friendly atmosphere
- A carefully designed onboarding program and comprehensive training in our areas of expertise
- €8 meal vouchers, 50% covered by the company (Swile)
- Health insurance, 70% covered by the company
- Holiday bonus and profit-sharing scheme
- Remote work available after the training period
- Performance-based bonus