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Billing and Collections Team Lead
Air Methods. Oversee and assist Billing and Collections Specialists to ensure processes are followed and assignments are completed timely .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Billing and Collections processes, with a strong understanding of medical terminology and HIPAA compliance. Capable of providing training, managing team performance, and resolving complex billing issues effectively.
Highest-signal resume keywords
Billing And Collections ExperienceKnowledge Of Medical And Billing TerminologyHIPAA ComplianceAdvanced Microsoft Office SkillsProblem-Solving And Complex Claim Analysis Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing And CollectionsMedical TerminologyAccount Reimbursement ManagementClaims FilingReimbursement From Federal Health Care ProgramsDetail-OrientedMultitaskingProject ManagementTraining And DevelopmentData Analysis
Soft Skills
Excellent Written And Verbal Communication SkillsStrong Interpersonal SkillsCollaboration SkillsOrganizational SkillsCustomer Service Skills
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookAudit Tools
Industry Keywords
HIPAAFederal And State Rules And RegulationsGovernment PayersCommercial PayersPrivate Payers
About the role
Key responsibilities & impact- Oversee and assist Billing and Collections Specialists to ensure processes are followed and assignments are completed timely
- Complete weekly QA spot checks and provide staff feedback
- Collaborate with Management and the QA Department to identify departmental training needs
- Answer questions and provide support, assistance, and direction to team members
- Relay updates and process changes and maintain current billing processes and procedures
- Review aging reports to identify untimely account work and unpaid or underpaid claim trends
- Resolve or escalate billing and collections issues appropriately
- Resolve system issues or submit IT tickets
- Select, develop, determine, and maintain teaching aids using audit tools
- Report training opportunities to Management
- Provide training for new teammates, existing teammates, and cross-functional efforts
- Review staff productivity, track daily team statistics, and facilitate workflow
- Complete assigned adjustments, reports, and account assignments
- Review collector appeals for accuracy and thoroughness before submission to payors
- Review payor bulletins and newsletters for changes affecting cash flow
- Maintain confidentiality and HIPAA compliance
- Perform other assigned duties
Requirements
What you’ll need- High school diploma or GED required, or equivalent combination of education and experience
- Five to eight years of related experience and/or training
- Billing and Collections experience required
- Knowledge of medical and billing terminology required
- Knowledge of federal and state rules and regulations regarding HIPAA, collections, filing insurance claims, and reimbursement from federal health care programs required
- Knowledge of account reimbursement and receivables management
- Excellent written and verbal communication skills
- Strong interpersonal and collaboration skills
- Excellent organizational skills; detail-oriented; able to prioritize, multitask, and meet deadlines
- Advanced customer service and phone skills
- Ability to manage several projects concurrently
- Problem-solving and complex claim analysis skills
- Advanced Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook
- Regular scheduled attendance
- 5% travel
- Associate’s degree preferred
- 1–2 years leadership/training experience preferred
- Knowledge of Government, Commercial, and Private payers preferred
Benefits
Comp & perks- Industry-leading benefits (specific benefits are referenced via the company benefits page)
- Equal employment opportunity protections