Concierge

Air Methods

. Provide guests with professional, courteous greetings and extraordinary customer service .

Posted 10/23/2026full-timeLihue • Hawaii • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extraordinary guest service skills and expert-level knowledge of local attractions, effectively recommending and booking events to enhance guest experiences. Proficient in sales techniques, with a strong ability to meet sales targets and resolve guest issues promptly.

Highest-signal resume keywords

Extraordinary Guest Service SkillsSales Experience in Performance-Driven EnvironmentExpert-Level Knowledge of Local Area and AttractionsFluent English Communication SkillsIntermediate Proficiency with Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesUpselling ProductsCustomer Needs AssessmentTyping 30–40 Words Per MinuteKnowledge of Travel and Ticket Industry

Soft Skills

Strong Listening SkillsAbility to Work IndependentlyAdaptability to Business ChangesExcellent Written and Verbal Communication SkillsProfessional Appearance and Timeliness

Tools & Technologies

Microsoft Office SuiteSales Tools

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Concierge ExperienceCommissioned Sales EnvironmentGuest SatisfactionEvent BookingTravel Industry

About the role

Key responsibilities & impact

Provide guests with professional, courteous greetings and extraordinary customer service
Recommend and book events, activities, tours, attractions, and other destination services
Establish rapport and trust with guests and assess their needs through discovery questions
Select and sell products matching guest needs
Meet or exceed established sales targets in a commissioned environment
Generate sales and upsell products by planning guests’ stays and improving their experiences
Resolve guest issues promptly, follow up, and ensure satisfaction
Sell in person and occasionally by phone
Use sales tools to create urgency, close and book sales, and collect payment
Provide detailed purchase recaps and thank guests
Work closely with guests, lodging partners, and supply partners
No supervisory responsibilities; travel requirement is 0%

Requirements

What you’ll need

High school diploma or GED and one to three years’ related experience and/or training; or equivalent combination of education and experience
1–2 years of sales or upselling experience in a performance-driven environment
Extraordinary guest service skills
Expert-level knowledge of the local area and attractions
Knowledge of the travel and/or ticket industry and concierge experience preferred
Fluent English required; bilingual a plus
Excellent written and verbal communication skills
Strong listening skills to identify customer needs
Ability to work independently in a sales-driven environment
Ability to occasionally lift up to 25 pounds and stand for long periods
Ability to juggle multiple duties and prioritize
Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Ability to type 30–40 words per minute
Regular scheduled attendance required
Professional appearance and timeliness
Ability to adapt, support business changes, overcome objections, and offer alternate solutions

Benefits

Comp & perks

Commissioned sales environment
Industry-leading benefits (details provided via the employer’s benefits page)
Equal employment opportunity protections
Pay discussion and disclosure protections under applicable law