Guest Relations Agent

Air Methods

. Provide professional, courteous greetings and extraordinary guest service .

Posted 10/23/2026full-timeKahului • Hawaii • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extraordinary guest service skills and the ability to meet sales targets in a performance-driven environment. Proficient in using sales tools and Microsoft Office Suite to enhance guest experiences and manage operational tasks.

Highest-signal resume keywords

Extraordinary Guest Service SkillsSales or Upselling ExperienceKnowledge of Travel and Ticket IndustryExcellent Written and Verbal Communication SkillsIntermediate Proficiency with Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales TechniquesUpsellingOperational ComplianceGuest Needs AssessmentPayment ProcessingTyping Speed 30–40 Words Per Minute

Soft Skills

AdaptabilityStrong Listening SkillsSelf-MotivatedTimelinessProfessional Appearance

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Guest ServicePerformance-Driven EnvironmentConcierge ExperienceLocal Area KnowledgeRetail Sales

About the role

Key responsibilities & impact

Provide professional, courteous greetings and extraordinary guest service
Assist guests with reservations, check-in, briefings, retail and activity sales, and base operations
Establish rapport and assess guest needs through discovery questions
Recommend products matching guest needs and plan guests’ stays
Meet or exceed sales targets in a commissioned environment
Generate sales and upsell products by improving the guest experience
Resolve guest issues promptly and follow up to ensure resolution
Sell in person and occasionally by phone
Use sales tools to create urgency, close and book sales, and process guest payments
Provide detailed purchase recaps and thank guests
Support flight following and limited ramp operations
Ensure compliance with operational specifications, human resources requirements, and the safety management system
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED and one to three years’ related experience and/or training; or equivalent combination of education and experience
1–2 years of sales or upselling experience in a performance-driven environment
Extraordinary guest service skills
Expert-level knowledge of the local area and attractions
Knowledge of the travel and/or ticket industry and concierge experience preferred
Operational experience preferred
Adaptability and ability to support business change
Ability to overcome objections and offer alternate solutions
Timeliness and professional appearance
Excellent written and verbal communication skills; fluent English required, bilingual a plus
Strong listening skills to identify customer needs
Self-motivated and able to work independently in a sales-driven environment
Ability to occasionally lift up to 25 pounds and stand for long periods
Proven ability to juggle multiple duties and prioritize
Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Ability to type 30–40 words per minute

Benefits

Comp & perks

Commissioned sales environment
Industry-leading benefits (specific benefits not listed in the posting)
Reasonable accommodations for disabled employees