Patient Relations Specialist

Air Methods

. Manage incoming and outgoing calls with patients, guarantors, insurance companies, and attorneys .

Posted 9/24/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $33,375 - $48,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare billing and collections, with a strong focus on managing patient communications and financial resolutions. Proficient in navigating complex claim analysis while providing empathetic customer service and maintaining compliance with industry standards.

Highest-signal resume keywords

Healthcare Billing/Collections ExperienceKnowledge of Government, Commercial and Private PayersDialer ExperienceAAHAM CertificationBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High Dollar CollectionFinancial Debt CounselingSkip TracingComplex Claim AnalysisPayment Processing

Soft Skills

Excellent Communication SkillsOrganizational SkillsProblem-Solving SkillsCompassionate Customer ServiceAbility to Multi-Task

Tools & Technologies

Microsoft OfficeDialer Systems

Certifications & Qualifications

AAHAM Certification

Industry Keywords

Patient Financial ResponsibilityInsurance Coverage DetailsAccount ResolutionRemedial TrainingCross-Functional Collaboration

About the role

Key responsibilities & impact

Manage incoming and outgoing calls with patients, guarantors, insurance companies, and attorneys
Complete conference calls and transfer calls to appropriate departments when necessary
Review and resolve uninsured accounts, residual patient financial responsibility after insurance, and accounts requiring investigation or special handling
Explain coverage details and payment options to patients or responsible parties
Take payments when necessary
Review, document, and resolve patient or responsible-party communications
Perform skip tracing to ensure best contact
Work cross-functionally on multiple department assignments
Assist with remedial training and cross-functional efforts
Make final determinations on collectability and balances
Other duties as assigned
No supervisory responsibilities

Requirements

What you’ll need

High school diploma or GED, and three to four years’ related experience and/or training; or equivalent combination of education and experience
4–5 years’ experience in healthcare billing/collections field (preferred)
Knowledge of all Government, Commercial and Private payers (required)
2 years’ experience in high dollar collection and financial debt counseling (preferred)
Previous Dialer experience (required)
Excellent written and verbal communication skills
Excellent organizational skills; detail oriented; ability to prioritize, multi-task and meet deadlines
Advanced customer service and phone skills
Ability to balance compassionate and empathetic customer service with account resolution goals
Excellent problem-solving and ability to complete complex claim analysis
Ability to understand business processes and make decisions
Bilingual in English and Spanish (preferred)
Intermediate proficiency with Microsoft Office, including Word, Excel and Outlook
American Association of Healthcare Administration Management (AAHAM) certification required
Regular scheduled attendance
Must comply with Air Methods’ employment practices and policies

Benefits

Comp & perks

Industry-leading benefits (details provided via the company benefits page)
Equal employment opportunity and protected veteran/individuals with disabilities protections
Reasonable accommodations for disabled employees