Patient Relations Specialist

. Manage incoming and outgoing calls from patients, guarantors, insurance companies, and attorneys .

Posted 10/15/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $33,375 - $48,400 per yearWebsite

Key responsibilities & impact

Manage incoming and outgoing calls from patients, guarantors, insurance companies, and attorneys
Complete conference calls and transfer calls to the appropriate department when necessary
Review and resolve uninsured accounts, residual patient financial responsibility after insurance, and accounts requiring additional investigation or special handling
Inform patients and responsible parties about coverage details and payment options
Take payments when necessary
Thoroughly review, document, and resolve patient or responsible-party communications
Perform skip tracing to ensure best contact
Work cross-functionally to complete multiple department assignments
Assist in remedial training and cross-functional efforts
Make final determinations on collectability and balances
Perform other duties as assigned

What you’ll need

High school diploma or GED; and three to four years’ related experience and/or training; or equivalent combination of education and experience
4-5 years’ experience in healthcare billing/collections field; preferred
Knowledge of all Government, Commercial and Private payers; required
2 years’ experience in high dollar collection and financial debt counseling; preferred
Previous Dialer experience; required
Excellent written and verbal communication skills
Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines
Advanced customer service and phone skills
Strong ability to balance compassionate and empathetic customer service with the goal of account resolution
Excellent problem-solving and strong ability to complete complex claim analysis
Strong ability to understand business processes and make decisions
Bilingual in English and Spanish; preferred
Intermediate proficiency with Microsoft Office, including Word, Excel and Outlook
American Association of Healthcare Administration Management (AAHAM) certification required
Regular scheduled attendance

Comp & perks

Industry-leading benefits (details provided via the employer’s benefits page)
Equal employment opportunity and protected veteran/individuals with disabilities protections
Reasonable accommodations for qualified disabled employees