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Global Support and Services Technician
Air Products. Serve as Air Products' primary technical representative at customer sites .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting, diagnosing, and maintaining mechanical and electrical systems while ensuring compliance with safety and regulatory standards. Proficient in customer training, technical documentation, and service management to enhance operational efficiency and customer satisfaction.
Highest-signal resume keywords
Field Service ExperienceTroubleshooting SkillsTechnical DocumentationService Management SoftwareMechanical Engineering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mechanical EngineeringElectrical EngineeringIndustrial TechnologyTroubleshootingTechnical Drawings InterpretationCommissioning ProceduresStartup ProceduresPLC-Based ControlsProcess EquipmentMarine Systems
Soft Skills
Analytical Problem-SolvingExcellent CommunicationInterpersonal SkillsCustomer-Focused ApproachFlexibility
Tools & Technologies
Service Management SoftwareMicrosoft Office ApplicationsReporting Tools
Certifications & Qualifications
Valid Driver's LicenseValid Passport
Industry Keywords
Industrial Gas GenerationMarine IndustryMembrane Separation SystemsCompressorsInstrumentationSafety ComplianceEnvironmental Compliance
About the role
Key responsibilities & impact- Serve as Air Products' primary technical representative at customer sites
- Plan, coordinate, and execute commissioning, startup, maintenance, and service activities
- Diagnose, troubleshoot, repair, and maintain mechanical, electrical, and industrial equipment
- Provide technical guidance, operational support, and customer training
- Ensure compliance with company, safety, environmental, and regulatory standards
- Develop, review, and update commissioning and service procedures
- Complete service reports, expense reports, time reporting, technical documentation, and customer follow-up
- Provide technical input to quotations, spare-parts recommendations, service proposals, and follow-up activities
- Collaborate with internal teams to resolve technical issues and improve service delivery
- Identify continuous-improvement opportunities to enhance customer satisfaction and operational efficiency
- Support GSS sales and spare-parts activities by preparing quotations, following up with customers, and coordinating orders
- Support special projects and assignments directed by the Customer Support Manager
- Own assigned service activities from preparation through execution, reporting, follow-up, and technical closeout
- Maintain current knowledge of Air Products' equipment, technologies, and best practices
- Travel domestically and internationally approximately 30% of the time
Requirements
What you’ll need- Technical diploma, associate degree, bachelor's degree, or equivalent experience in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field
- 3 to 5 years of experience in field service, commissioning, industrial maintenance, or technical support
- Strong troubleshooting and analytical problem-solving skills
- Ability to read and interpret technical drawings, wiring diagrams, schematics, and equipment manuals
- Ability to plan and execute field assignments independently, manage priorities, follow established procedures, and escalate technical or safety concerns when required
- Excellent communication and interpersonal skills with a customer-focused approach
- Proficiency with service management software, reporting tools, and Microsoft Office applications
- Commitment to safety, quality, and environmental compliance
- Ability and willingness to travel domestically and internationally approximately 30% of the time, including overnight stays, extended customer-site assignments, and travel outside normal business hours
- Ability and willingness to work onboard vessels and at land-based industrial facilities, including machinery spaces and other operational environments, while complying with applicable safety requirements
- Flexibility to support customers outside normal business hours, including occasional evenings or weekends
- Ability to participate in an on-call support rotation
- Valid driver's license
- Ability to obtain and maintain a valid passport and required travel documentation
- Preferred: experience with industrial gas generation, marine industry, membrane separation systems, compressors, instrumentation, PLC-based controls, process equipment, or similar technologies
- Preferred: experience conducting customer training and technical presentations
- Preferred: knowledge of commissioning and startup procedures for industrial and marine systems
- Convenient access to a major airport and ability to meet travel requirements for candidates based outside the preferred St. Louis location
Benefits
Comp & perks- Affordable medical, dental, and vision insurance available day one of employment
- 401(k) retirement savings plan with 100% vested company core and match
- Paid vacation, holidays, and sick time
- Paid parental leave
- Adoption assistance
- Flexible spending accounts
- Life Insurance (AD&D), Supplemental AD&D
- Employee Assistance Program (EAP)