Connectivity Partner Specialist

Airbnb

. Provide API specialist support and serve as a subject matter expert for connectivity operations .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $88,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in API support and technical troubleshooting within connectivity operations, leveraging strong analytical skills to optimize performance and drive sales growth. Proficient in hospitality software and data analysis tools to enhance partner engagement and internal processes.

Highest-signal resume keywords

API Specialist SupportTechnical TroubleshootingSQL ProficiencyHospitality Software KnowledgeProject Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLTechnical TroubleshootingData AnalysisProject ManagementQuantitative Skills

Soft Skills

Excellent CommunicationPresentation AbilitiesTime ManagementAdaptabilityClient Engagement

Tools & Technologies

LookerExcelTableauAsanaJiraSalesforce

Industry Keywords

Connectivity OperationsProperty Management SystemsChannel ManagersCentral Reservation SystemsHospitality/Travel Software

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Provide API specialist support and serve as a subject matter expert for connectivity operations
Conduct analysis and technical troubleshooting to solve complex problems
Monitor key metrics and error logs to optimize performance and ensure timely error resolution
Serve as a technical point of contact for internal and external partners
Provide expert insight into Airbnb APIs and partner systems
Support the Connectivity Team and Enterprise Account Team on projects supporting Airbnb’s commercial goals
Create and improve internal knowledge bases and training materials
Provide day-to-day technical support for internal and external systems, including connectivity issues
Develop understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems
Use data to identify strategic opportunities and drive sales growth
Educate partners on product updates and share partner feedback with internal stakeholders
Implement and oversee troubleshooting processes, escalating as needed
Identify patterns in data and feedback to improve services and products
Research technical information to support decision-making
Contribute to technical communication materials, including policies, procedures, and presentations
Collaborate on projects supporting Airbnb and its hotel and connectivity partners

Requirements

What you’ll need

3+ years of experience in a Connectivity Operations, Solutions or Technical Partner Manager role
Strong understanding of hospitality/travel software, including CRS, PMS, and Channel Managers
Proficiency in SQL, Looker, and Excel
Solid technical troubleshooting skills and project management experience
Excellent communication and presentation abilities
Confidence engaging clients across multiple channels with stakeholders at various levels
Effective time management and ability to prioritize in a fast-paced environment
Strong quantitative skills and proven ability to leverage data in decision-making
Adaptability to shifting priorities, projects, and deadlines
Passion for Airbnb, travel, and the sharing economy
Tableau, Asana, Jira, and Salesforce experience preferred
Being an Airbnb host is a plus

Benefits

Comp & perks

Bonus eligibility
Equity eligibility
Benefits
Employee Travel Credits
Reasonable accommodations throughout the recruitment process
Airbnb does not require candidates to purchase work-related equipment during the interview process