Operations Engineer – Tech Foundations

Airbnb

. Manage the ticket queue, prioritizing and resolving requests while identifying recurring categories to automate or deflect .

Posted 10/14/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing ticket queues, automating operational workflows, and utilizing observability tools to ensure service health and data quality. Proficient in scripting and coding with Python, Go, JavaScript, TypeScript, and Bash, while collaborating with global teams to resolve issues effectively.

Highest-signal resume keywords

Observability And Metrics ToolingData Querying And PipelinesInfrastructure As CodeCI/CD And Automation ToolingTicket/Workflow-Driven Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonGoJavaScriptTypeScriptBashSQLPrometheusGrafanaJenkinsAirflow

Soft Skills

Problem-SolvingCollaborationCommunication

Tools & Technologies

TableauSupersetDatadogElasticSearchJiraConfluenceAWSGCPOracle CloudSalesforce

Industry Keywords

Incident ResponseAI-Assisted ToolsSaaS ToolsSSO/Identity IntegrationNetwork Fundamentals

Tech Stack

Tools & technologies

AirflowAWSCloudElasticSearchGoogle Cloud PlatformGrafanaJavaScriptJenkinsOraclePrometheusPythonSQLTableauTypeScriptGo

About the role

Key responsibilities & impact

Manage the ticket queue, prioritizing and resolving requests while identifying recurring categories to automate or deflect
Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
Build and maintain monitoring dashboards using Tableau, Superset, and Grafana to track service health, availability, and data quality
Use AI-assisted tools such as Claude and Copilot for triage, root-cause analysis, scripting, and documentation
Write and maintain Python, Go, JavaScript, TypeScript, and Bash code to automate operational workflows
Prototype agentic workflows and embed AI into runbooks and diagnostics
Partner with global stakeholder teams to drive issues to resolution

Requirements

What you’ll need

3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
Experience with Infrastructure as Code
Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
Comfort working in ticket/workflow-driven environments using Jira and Confluence
Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

Benefits

Comp & perks

Occasional work at an Airbnb office or attendance at offsites, as agreed with your manager
Reasonable accommodations throughout the recruitment process for applicants with disabilities