Programs Operations Lead, Growth Levers

Airbnb

. Own one cross-lever roadmap and source of truth across incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns .

Posted 10/15/2026full-timeSan Francisco • United StatesSenior💰 $156,000 - $193,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and business operations, with a strong focus on cross-functional orchestration, budget management, and performance measurement across international markets. Proven ability to establish and scale operating systems in complex, matrixed environments.

Highest-signal resume keywords

Program ManagementCross-Functional OrchestrationBudget ManagementAnalytical FluencyChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operating System DevelopmentRoadmap ExecutionConflict ResolutionPerformance MeasurementCampaign ManagementGrowth MarketingCRM ManagementPromotions ManagementMerchandisingInternational Market Experience

Soft Skills

Strong Operating DisciplineComfortable Operating in Ambiguity

Tools & Technologies

Advanced AnalyticsFP&A Tools

Industry Keywords

E-CommerceConsumer-TechMarketplace OperationsGrowth Programs

About the role

Key responsibilities & impact

Own one cross-lever roadmap and source of truth across incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns
Build and run the levers operating system, including cadence, launch readiness, RACI, and resourcing-gap escalation
Establish change intake and sequencing for campaign and lever requests, including prioritization, approval, and conflict resolution
Translate budgets into executable roadmaps and track committed versus available spend and returns
Coordinate regional operations, growth marketing, partnerships, product, merchandising, and finance
Convert playbooks and country plans into standardized templates, coupon and efficiency-reference libraries, launch checklists, and repeatable operations
Partner with Advanced Analytics and FP&A on tracking, post-mortems, readouts, and measurement standards
Own the Global Markets reporting cadence, including Weekly Business Reviews, leadership reports, country-performance newsletters, staff meetings, and executive reviews
Run recurring cross-functional roadmap syncs and turn changes, guardrails, and escalations into decisions and next steps
Maintain operations and reporting through peak seasons and leadership absences

Requirements

What you’ll need

12+ years in program management, business operations, or marketing/GTM operations
Ideally orchestrating growth, marketing, or commercial programs across multiple markets in a marketplace, e-commerce, or consumer-tech environment
Proven track record establishing a new operating system or central coordination capability from scratch and scaling it across many teams and geographies
Exceptional cross-functional orchestration in a heavily matrixed organization
Strong operating discipline, including roadmaps, change intake and sequencing, conflict resolution, launch management, business reviews, and executive reporting
Budget-to-execution fluency with multi-million-dollar budgets
Analytical fluency, including performance, efficiency, and incrementality measurement
Comfortable operating in ambiguity and transition
Hands-on experience with growth levers such as incentives, promotions and coupons, host-funded offers, lifecycle/CRM, merchandising, or partnerships (desirable)
Experience across international markets and time zones (desirable)
Fluent written and spoken English
Must live in a state where Airbnb, Inc. has a registered entity
Expected in office approximately 3 days per week

Benefits

Comp & perks

Bonus eligibility
Equity eligibility
Benefits
Employee Travel Credits
Remote-eligible work arrangement
Occasional office work or offsite attendance (approximately 10%)
Reasonable accommodations throughout the recruitment process