Quality Assurance Manager

Airbnb

. Build and own Airbnb Fraud & Safety Delivery's quality program .

Posted 10/6/2026full-timeRemote • IndiaSeniorLead💰 ₹3,850,000 - ₹5,500,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing quality assurance programs, including sampling methodologies, error taxonomies, and performance thresholds. Strong ability to influence cross-functional teams and deliver actionable insights through data analysis and reporting.

Highest-signal resume keywords

Quality Assurance Program DevelopmentData Literacy and AnalysisCross-Functional InfluenceSampling Methodology DesignUser Acceptance Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Program ManagementError Taxonomy DevelopmentStatistical Significance UnderstandingCalibration ProcessesPerformance Thresholds AuthoringWorkflow Adherence MeasurementRisk-Weighted Sampling MethodologiesRoot Cause AnalysisQuality Measurement in AI DecisionsJudgment-Based Work Evaluation

Soft Skills

Exceptional Writing SkillsStrong Cross-Functional Influence Skills

Industry Keywords

FraudSafetyHigh-Stakes DecisioningQuality DeliveryPartner ManagementAuditOperationsProgram Management

About the role

Key responsibilities & impact

Build and own Airbnb Fraud & Safety Delivery's quality program
Set the strategy and operating rhythm for quality delivery through internal and partner sites
Represent quality in FSD leadership forums
Design a two-layer quality model measuring workflow adherence and enforcement-decision accuracy
Establish expert review panels, blind double-review, and benchmark-case libraries
Build severity-weighted error taxonomies and risk-weighted sampling methodologies
Author quality guidelines, performance thresholds, and escalation paths
Run calibration across internal teams and partner sites
Deliver consistent quality reviews across FSD
Own User Acceptance Testing for new launches
Diagnose root causes behind reversed decisions and produce actionable reporting
Extend quality measurement to model and AI-agent decisions
Partner with Product, Engineering, and Data Science to feed labeled quality data into models and automated decisioning
Drive fixes across workflow, policy, tooling, and training without adding handling time or review layers

Requirements

What you’ll need

8+ years of experience in quality assurance, operations, risk, audit, or program management within a high-volume, high-stakes decisioning environment
Proven experience driving quality delivery through partner or vendor teams not directly managed
Experience building a quality program from scratch, including sampling methodology, scorecards, error taxonomies, calibration processes, and governance
Experience measuring quality in subjective, judgment-based work
Understanding of sampling design, statistical significance, and inter-rater reliability
Strong data literacy, including pulling and interrogating data and working with analytics partners
Exceptional writing skills
Strong cross-functional influence skills
Experience evaluating model or AI-assisted decision quality is a strong plus
Experience in Trust, Fraud, or Safety is a plus, but not required

Benefits

Comp & perks

Bonus or incentives eligibility
One or more equity programs
Benefits
Employee Travel Credits
Reasonable accommodations throughout the recruitment process for applicants with disabilities