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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in community engagement and program management, with a strong ability to build relationships and execute scalable community programs. Proficient in synthesizing feedback into actionable insights and collaborating cross-functionally with various teams.
Highest-signal resume keywords
Community EngagementProgram ManagementStakeholder Relationship BuildingStrategic DevelopmentCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program DevelopmentFeedback SynthesisPilot ExecutionLegal Operations ManagementData Analysis
Soft Skills
Excellent CommunicationTrust BuildingProactive Problem SolvingInfluencing Skills
Industry Keywords
Community Voice ProgramsGuest Advisory GroupWorkshopsEngagement ChannelsNDA Management
About the role
Key responsibilities & impact- Lead and operate Airbnb's guest-facing Community Voice programs end-to-end
- Establish and grow the first guest advisory group
- Develop strategy and execute new community programs
- Grow and engage Airbnb's guest community through global workshops, insight sessions and pilots
- Manage guest advisory board selection, vetting, onboarding, offboarding, feedback sessions, engagement channels, events, recognition and compensation strategy
- Manage legal operations including NDAs, participation agreements and renewals
- Build direct relationships with Board members and monitor sentiment and engagement
- Synthesize Board feedback into actionable readouts for senior stakeholders
- Develop scalable program execution playbooks
- Manage the feedback-session pipeline with Product, Policy, Marketing and Business teams
- Resolve community escalations and identify broader product or policy issues
- Direct the central Voice operations team on coordination, member support and logistics
- Plan and deliver global and local guest workshops
- Support guest-community pilots and evaluate their results
- Triage inbound guest-community requests from Business, Marketing and Product
- Collaborate with Research and Marketing to align insights with company initiatives
- Serve as Community Voice point person for guest-facing engagements, company moments, launches and executive roundtables
- Report to the Director, Community Voice
Requirements
What you’ll need- 10+ years of experience in community engagement, program management or research
- Track record of building strong relationships with customers or community members
- Expertise in building a program from the ground up, including strategy, stakeholder buy-in and scalable execution processes
- Ability to influence and work cross-functionally with Product, Design, Policy, Research and Marketing teams
- Experience shaping strategy and running pilots
- Ability to synthesize complex qualitative feedback into clear, high-level insights and executive-ready reporting
- Ability to work independently and proactively address challenges in a new program
- Excellent verbal and written communication skills
- Ability to build trust with external members and senior internal stakeholders
- Passion for Airbnb's guest and travel community
- Must live in a state where Airbnb, Inc. has a registered entity
- Ability to work PST hours
Benefits
Comp & perks- Bonus eligibility
- Equity eligibility
- Benefits
- Employee Travel Credits
- Remote-eligible work arrangement
- Occasional office work or attendance at offsites, as agreed with manager
- Reasonable accommodations throughout the recruitment process