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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management and generative AI, with a strong focus on defining user outcomes, evaluating AI systems, and driving cross-functional alignment. Proven ability to lead complex projects, ensuring successful product launches and measurable success criteria.
Highest-signal resume keywords
Product ManagementGenerative AI ExperienceMachine Learning Product ShippingExecutive Communication SkillsCross-Functional Alignment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Direction OwnershipAI Tools UsageData Analysis ValidationModel-Based Evaluation DesignPrompt DebuggingArchitectural Problem DiagnosisUser Experience UnderstandingAutomated Evaluation CalibrationRetrieval-Augmented GenerationFunction-Calling Architectures
Soft Skills
Strong LeadershipAccountabilityVision Execution
Industry Keywords
AI AssistantSelf-Service ResolutionEvaluation SystemsProduction DataCross-Cutting Mandate
About the role
Key responsibilities & impact- Own the platform that determines how Airbnb's AI Assistant reasons, retrieves, and responds
- Own request interpretation and routing, knowledge and capabilities, assistant actions, and evaluation systems
- Define user outcomes and measurable success criteria through engineering, policy, and knowledge partners
- Diagnose architectural problems and drive engineering and data science decisions
- Increase accurate, safe, and complete self-service resolution of support requests
- Set product direction and a multi-quarter vision aligned with senior leaders and cross-functional partners
- Work directly with production data and use AI tools and coding agents to validate analyses
- Build and calibrate new assistant capabilities end to end with human input
- Define correct and complete resolutions for user problems and align partner teams
- Own launch readiness for major model and platform changes
- Diagnose failures in complex AI systems and determine where fixes belong
- Own LLM evaluation strategy, including LLM-as-judge, offline and live-traffic evaluation, calibration, certification, and tooling
- Build alignment across teams and establish a single source of truth
- Present decisions, tradeoffs, and asks to leadership
Requirements
What you’ll need- 9+ years building technology products, including at least 5 years in product management or a closely related technical role such as engineering, data science, or applied research, with ownership of product direction
- Direct experience shipping generative AI or ML products to production
- Experience ideally including retrieval-augmented generation, agentic or function-calling architectures, and evaluation systems
- Hands-on technical depth, including reading and debugging prompts and understanding ML and engineering constraints
- Ability to author artifacts shaping production behavior
- Ability to work directly with production data and validate analyses end to end
- Experience designing, calibrating, or certifying automated model-based evaluations
- Strong understanding of user experience, including latency, tone, and trust in AI interactions
- Ability to own an ambiguous, cross-cutting mandate spanning multiple teams and drive alignment
- Track record of scaling impact through others by setting clear standards, assigning owners, and holding them accountable
- Strong executive communication skills
- Ability to envision substantially improved systems and execute the path to achieve them
- Must live in a state where Airbnb, Inc. has a registered entity
Benefits
Comp & perks- Bonus eligibility
- Equity eligibility
- Benefits
- Employee Travel Credits
- Occasional work at an Airbnb office or attendance at offsites
- Reasonable accommodations throughout the recruitment process