Customer Service Billing Analyst

AireSpring

. Support the Customer Billing Disputes Department .

Posted 11/11/2026full-timeRemote • Brazil, El SalvadorMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing customer billing disputes and calculating accurate invoice charges while providing superior customer service. Proficient in managing high-volume tasks with attention to detail and effective communication.

Highest-signal resume keywords

Telecom ExperienceStrong Math SkillsProficient In ExcelExcellent Verbal Communication SkillsDetail Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing AnalysisInvoice CalculationCredit ProposalDispute ResearchDatabase Management

Soft Skills

Customer Service SkillsIndependent WorkMultitaskingWritten Communication Skills

Tools & Technologies

ExcelWordOutlook

Industry Keywords

TelecommunicationMulti-Level Pricing Structure

About the role

Key responsibilities & impact

Support the Customer Billing Disputes Department
Analyze customer telecommunication bills
Calculate and confirm correct invoice charges
Ensure billing issues are current and resolved
Research billing disputes for customers
Determine applicable credits, propose credits for approval, and post approved credits
Review bills with customers
Research disputes through extensive communication with internal departments, customers, and agents
Multitask in a high-volume, fast-paced environment
Work accurately within different databases

Requirements

What you’ll need

Telecom experience is a big plus or multi-level pricing structure experience is a plus
Ability to work independently with minimal direction
Strong math skills
Proficient in Excel, Word and Outlook
Excellent verbal and written communication skills
Extremely detail oriented
Superior customer service skills