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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Network Operations, with strong troubleshooting skills in TCP/IP routing protocols and hands-on expertise with Cisco, Juniper, and Adtran devices. Proficient in network monitoring, configuration, and documentation, while effectively collaborating with technical teams in a dynamic environment.
Highest-signal resume keywords
5+ Years Experience In Network OperationStrong Troubleshooting Knowledge Of TCP/IP Routing ProtocolsHands-On Experience With Cisco, Juniper, And Adtran DevicesJNCIA Or CCNA Certification RequiredStrong Familiarity With Linux OS/Networking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TCP/IP Routing ProtocolsWAN TechnologiesNetwork MonitoringNetwork TroubleshootingVOIPVPNsSD-WAN DeploymentCore Network ConfigurationCustom Monitoring PluginsNetwork Equipment Configuration
Soft Skills
Attention To DetailOrganizational SkillsCreative Problem-SolvingAbility To MultitaskEffective Communication
Tools & Technologies
Centralized Device Monitoring ToolsMonitoring SoftwareNetwork EquipmentNOC WikiTechnical Documentation
Certifications & Qualifications
JNCIACCNAJNCIPCCNP
Industry Keywords
Network OperationService AvailabilityPerformance ManagementNetwork ChangesTechnical Support
Tech Stack
Tools & technologiesDNSLinuxSwitchingTCP/IPVoIP
About the role
Key responsibilities & impact- Ensure maximum possible service availability and performance
- Provision customer network services on core equipment
- Provide support services for Engineering and other technical teams
- Manage and maintain monitoring systems
- Troubleshoot faults, isolate problems, implement corrective actions, or escalate to network engineering
- Liaise with third-party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and escalate as required
- Provision and configure core network devices and tools, including IP assignment, core network configuration, DNS setup, monitoring software, NNI ports and services, and MOPs for controlled network changes
- Build, install, and configure network equipment
- Perform and maintain hardware, serial number, security, and configuration audits
- Write custom monitoring plugins and configure bespoke graphing
- Maintain the NOC Wiki and technical documentation
- Develop knowledge and skills in network and system administration
- Serve as Tier 3 escalation point for core network datacenter services and infrastructure, access network, and AireSpring services
- Participate in a 24x7 call-out rotation if required
- Communicate and collaborate with technical support, service provisioning, sales, and Engineering teams
Requirements
What you’ll need- 5+ years’ experience in Network Operation
- Strong troubleshooting knowledge of TCP/IP routing protocols including STP, VRRP, BGP, OSPF, EIGRP, and IPSec
- Strong knowledge of WAN technologies
- Hands-on experience with Cisco, Juniper, and Adtran routing, switching, and firewall network devices
- Experience with VOIP, VPNs, and security protocols
- Experience with SD-WAN deployment preferred
- JNCIA or CCNA certification required
- JNCIP or CCNP certification preferred
- Strong familiarity with Linux OS/networking
- Experience with centralized device monitoring and management tools
- Strong knowledge of network monitoring and troubleshooting
- Ability to juggle and multitask effectively
- Strong attention to detail and organizational skills
- Ability to analyze complex situations and use troubleshooting skills, systems, tools, and creative problem-solving under pressure
- Ability to work within a global team in a fast-paced, dynamic environment with limited supervision
- Reliable internet connection and suitable workspace
- Availability for night shift hours
Benefits
Comp & perks- Fully remote work arrangement
- Remote position open to candidates based in LATAM
- Night shift schedule options: 10:00 PM to 7:00 AM PST, or 11:00 PM to 8:00 AM PST
- Opportunity to participate in a 24x7 call-out rotation
- On-the-job development of network and system administration knowledge and skills