Operations Specialist I, Aerospace & Defense

Airspace

. Set up new orders according to standard work practices and client-specific SOP instructions .

Posted 10/2/2026full-timeCarlsbad • California • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in logistics operations, including order management, shipment documentation, and effective communication with customers and team members. Capable of multitasking and adhering to structured processes while exercising sound judgment in dynamic situations.

Highest-signal resume keywords

Logistics ExperienceStrong Written And Verbal Communication SkillsAttention To DetailMultitasking AbilityCertification Willingness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementShipment DocumentationCarrier Booking SystemsTransit Accessorials ApplicationIssue Resolution

Soft Skills

Relationship BuildingTime ManagementAdaptabilityCustomer Service Orientation

Tools & Technologies

Airspace Platform

Certifications & Qualifications

Dangerous Goods Handling Certification

Industry Keywords

LogisticsSOP InstructionsCompeting PrioritiesEscalation ProceduresPerformance Metrics

About the role

Key responsibilities & impact

Set up new orders according to standard work practices and client-specific SOP instructions
Apply transit accessorials such as wait time, parking, and tolls in PT as reported
Navigate and interpret carrier booking and tracking systems
Confirm job milestones are completed correctly and on time
Manage competing priorities while maintaining accuracy
Source driver coverage for order segments
Request or deny additional driver incentives when necessary
Update, manage, and change shipment documentation
Resolve common and uncommon issues using training and experience
Follow escalation procedures when issues exceed personal judgment
Relay delays, issues, and updates through verbal and written communication
Anticipate disruptions and offer alternatives to meet or beat delivery times
Place orders on behalf of customers unable to use the online portal
Respond to email, phone, and text requests
Meet minimum phone availability and acceptance metrics
Use phone statuses and follow All Hands on Deck and Off-Phones guidelines
Review communications across company platforms
Meet entry-level performance metrics and customer service standards
Build relationships with team members, supervisors, Commanders, and agent partners
Become proficient in the Airspace platform and independently handle the full OS I workload by day 90

Requirements

What you’ll need

Prior logistics experience preferred, but not required — we'll train you on the platform, the workflows, and the judgment calls
Strong written and verbal communication skills; comfortable on the phone with customers under time pressure
High attention to detail
Ability to multitask and shift rapidly between competing priorities
Comfortable following structured processes while using judgment when a situation falls outside the standard playbook
Willingness to obtain certifications required for the assigned sector, such as Dangerous Goods handling where applicable
Availability to work the team’s required shift pattern, including some evenings, weekends, or holidays
Available for 2 weeks of training in person on-site at the Carlsbad, CA headquarters

Benefits

Comp & perks

High-quality health, vision, and dental care plan options
401K company contribution program
Professional learning and training reimbursements