Operations Specialist I, Lifesciences

Airspace

. Set up new orders containing time-sensitive commodities according to standard work practices and client-specific SOPs .

Posted 10/2/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in managing time-sensitive orders, effectively communicating updates, and navigating airline booking systems. Proficient in problem-solving and maintaining customer service standards while adapting to dynamic situations.

Highest-signal resume keywords

Airline Booking NavigationOrder ManagementCustomer CommunicationProblem SolvingPerformance Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingAirway Bill ManagementSourcing Driver CoverageEscalation ProceduresIssue Resolution

Soft Skills

Situational AwarenessVerbal CommunicationWritten CommunicationAdaptabilityProactive Problem Solving

Tools & Technologies

Airline Tracking WebsitesCommunication PlatformsEmail SystemsPhone SystemsText Communication

Certifications & Qualifications

E-Verify Participation

Industry Keywords

Time-Sensitive CommoditiesStandard Operating ProceduresCustomer Service StandardsPerformance MetricsCritical Task Management

About the role

Key responsibilities & impact

Set up new orders containing time-sensitive commodities according to standard work practices and client-specific SOPs
Confirm job milestones are completed correctly and on time
Navigate and interpret airline booking and tracking websites
Follow process and communication standards across multiple platforms
Stay independently informed by reviewing company-platform communications
Provide customers with proactive verbal and written updates about delays, issues, and order status
Look ahead to weather and traffic conditions and offer alternative solutions to meet or beat delivery times
Escalate issues early and appropriately
Update, manage, and change airway bills
Source driver coverage for order segments
Request or deny additional driver incentives when necessary
Apply training and knowledge to resolve common and uncommon issues
Follow escalation procedures and senior team guidance
Handle inbound and outbound email, phone, and text communications
Place orders for customers unable to use the online portal
Identify and resolve issues from calls, texts, and emails
Resolve cross-sector phone calls
Meet minimum performance metrics and customer service standards

Requirements

What you’ll need

Ability to rapidly move from one critical task to another
Ability to accurately confirm job milestones are completed correctly and on time
Ability to navigate and interpret airline booking and tracking websites
Ability to follow process and communication standards across multiple platforms
Ability to professionally relay delays, issues, and updates through verbal and written communication
Ability to update, manage, and/or change airway bills using initial or tenured training
Ability to source driver coverage for any segment of an order
Ability to use situational awareness to request or deny additional driver incentives when necessary
Ability to apply training and tenured knowledge to find solutions to common or uncommon issues
Ability to meet minimum metric requirements and customer service standards for an entry-level position
Ability to timely acknowledge and act on email, phone, and text requests
Ability to meet minimum phone availability and acceptance metrics
Participation in the E-Verify program for all locations

Benefits

Comp & perks

High-quality health, vision, and dental care plan options
401K company contribution program
Professional learning and training reimbursements
Hybrid or fully remote work flexibility