Operations Specialist I, Medical Device

Airspace

. Set up new orders using standard work practices and client-specific SOP instructions .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $26 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in navigating airline booking and tracking websites, effectively managing airway bills, and providing timely communication regarding delays and updates. Capable of sourcing driver coverage and applying situational awareness to resolve issues while adhering to customer service standards.

Highest-signal resume keywords

Airline Booking NavigationAirway Bill ManagementCustomer CommunicationIssue ResolutionPerformance Metrics Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Airway Bill ManagementOrder ProcessingIssue ResolutionCustomer Service StandardsEscalation ProceduresSourcing Driver CoverageCommunication StandardsTask PrioritizationSituational AwarenessMetric Tracking

Soft Skills

Professional CommunicationProblem SolvingAdaptabilityTime ManagementTeam Collaboration

Tools & Technologies

Airline Booking WebsitesCommunication PlatformsEmail SystemsPhone SystemsText Messaging

Industry Keywords

Customer ServiceLogisticsOrder ManagementPerformance MetricsSOP Instructions

About the role

Key responsibilities & impact

Set up new orders using standard work practices and client-specific SOP instructions
Confirm job milestones are completed correctly and on time
Navigate and interpret airline booking and tracking websites
Follow process and communication standards across multiple platforms
Review company-platform communications to stay independently informed
Professionally communicate delays, issues, and updates to customers
Anticipate issues such as weather and traffic and offer alternative solutions
Update, manage, and change airway bills
Source driver coverage for order segments
Request or deny additional driver incentives when necessary
Apply training and knowledge to resolve common and uncommon issues
Follow escalation procedures to assist with issue resolution
Acknowledge and act on email, phone, and text requests
Meet phone availability and acceptance metrics
Place orders for customers unable to use the online portal
Identify and resolve issues from inbound calls, text messages, and email
Resolve cross-sector phone calls
Meet minimum performance metrics and customer service standards, with expectations increasing upon advancement

Requirements

What you’ll need

Entry-level position with minimum metric requirements and customer service standards
Ability to rapidly move from one critical task to another
Ability to navigate and interpret airline booking and tracking websites
Ability to professionally relay delays, issues, and updates through verbal and written communication
Ability to update, manage, and/or change airway bills using initial or tenured training
Ability to source driver coverage for any segment of an order
Ability to use situational awareness to request or deny additional driver incentives when necessary
Ability to apply training and tenured knowledge to find out-of-the-box solutions
Ability to follow escalation procedures and guidance from senior team members
Timely acknowledgment and action of email, phone, and text requests
Ability to meet minimum phone availability and acceptance metrics
Ability to use various phone statuses properly
Adherence to All Hands on Deck and Off-Phones Requests guidelines
Ability to identify and resolve issues through inbound calls, text messages, and email

Benefits

Comp & perks

High-quality health, vision, and dental care plan options
401K company contribution program
Professional learning and training reimbursements