Operations Specialist II, Aerospace & Defense

Airspace

. Independently start carrier traces for failed-to-load or unable-to-locate shipments .

Posted 10/2/2026full-timeCalifornia • United StatesMid-LevelSenior💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics operations, including sourcing specialized vehicles and managing time-critical shipments while maintaining compliance with sector certifications. Proficient in customer communication and problem-solving under pressure, ensuring high service standards and operational efficiency.

Highest-signal resume keywords

Operations Specialist ExperienceDecision-Making Under PressureDe-Escalation SkillsSourcing Specialized VehiclesSector Certifications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Carrier TracingCost EstimationOrder ManagementLogistics CoordinationWorkflow Improvement

Soft Skills

Proactive CommunicationProblem-SolvingConflict Resolution

Tools & Technologies

Bid/Quote Request Tools

Certifications & Qualifications

Dangerous Goods Handling CertificationSector-Specific Certifications

Industry Keywords

Time-Critical LogisticsCustomer OperationsOversized ShipmentsCompliance Requirements

About the role

Key responsibilities & impact

Independently start carrier traces for failed-to-load or unable-to-locate shipments
Source driver coverage for any segment of an order, including oversized shipments
Use bid/quote request tools to source specialized vehicles and provide cost estimates to customers
Apply training and tenured knowledge to anticipate complications and proactively solve for them
De-escalate most situations without assistance
Determine when to escalate an order versus independently resolving it using available resources
Understand the downstream impact of decisions made within an order
Communicate proactively with customers, drivers, and agents throughout the shipment process
Maintain required sector certifications and stay current on related compliance requirements
Identify and suggest system features or workflow improvements for Operations
Meet minimum metric requirements and customer service standards for the role

Requirements

What you’ll need

Demonstrated success as an Operations Specialist I, or equivalent time-critical logistics / customer operations experience
Proven ability to make sound decisions with incomplete information and under time pressure
Track record of de-escalating difficult customer or operational situations without needing to hand it off
Comfort sourcing non-standard solutions, including specialized vehicles and oversized loads
Any certifications required for your assigned sector, such as Dangerous Goods handling where applicable, or willingness to obtain them
Continued availability to work the shift pattern required by your team
Available for 2 weeks of training in person on-site at the Carlsbad, CA headquarters

Benefits

Comp & perks

High-quality health, vision, and dental care plan options
401K company contribution program
Professional learning and training reimbursements