Senior Manager, Network Operations

Airspace

. Manage four Regional Network Managers and two Agent Leads .

Posted 10/22/2026full-timeRemote • United StatesSenior💰 $115,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing cross-regional teams, ensuring operational consistency, and making strategic decisions. Capable of aligning recruiting and training initiatives with organizational goals while fostering effective communication and collaboration.

Highest-signal resume keywords

Network Operations LeadershipPeople Management ExperienceOperational JudgmentStrategic Partnership DevelopmentClear Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Network OperationsField OperationsMulti-Site OperationsPerformance Standards ManagementCapacity PlanningData Methodology CoordinationEscalation ProtocolsRecruiting Pipeline AlignmentTraining Program DevelopmentDecision-Making Authority

Soft Skills

Coaching and DevelopmentConflict ResolutionFast PrioritizationRelationship BuildingCross-Functional Collaboration

Certifications & Qualifications

Bachelor’s Degree in Related Field

Industry Keywords

Operational EscalationAgent DeactivationCross-Regional IssuesStrategic InitiativesOrganizational Design

About the role

Key responsibilities & impact

Manage four Regional Network Managers and two Agent Leads
Own cross-regional consistency in performance standards, tooling, and escalation protocols
Coach and develop Regional Network Managers and Agent Leads
Resolve misalignment between Regional Network Managers and Agent Leads
Prioritize competing demands when two Regional Network Managers need the same Agent Lead
Participate in every agent deactivation decision alongside the Agent Lead and Procurement
Ensure deactivation decisions are documented consistently across all four regions
Escalate strategically risky deactivations to the VP
Serve as the operational escalation point for cross-regional issues and senior-management decisions
Align recruiting pipelines and training programs with regional demand
Partner with the VP on capacity planning, organizational design, and strategic initiatives
Partner with the Director, US Network Solutions on new strategic accounts and capabilities
Coordinate scorecard and data methodology across the network
Build relationships with six direct reports and cross-functional leaders
Support periodic travel to regions and cross-functional handoffs

Requirements

What you’ll need

2-5+ years of experience in network operations, field operations, or multi-site operations leadership, with people-management experience across more than one function or team type
Experience managing managers, not just individual contributors
Comfortable being one of three decision-makers on a consequential call while sharing authority and accountability
Comfortable making fast prioritization decisions between peers
Strong operational judgment
Experience partnering with a strategic or business-development-style function and translating new capabilities or accounts into operational reality
Clear, direct communication skills and ability to resolve disagreements between peers
Bachelor’s degree in a related field, or equivalent practical experience

Benefits

Comp & perks

High-quality health, dental, and vision plan options
Open PTO
401K with company match