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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and providing technical after-sales support within the HVAC and air conditioning sectors. Proficient in preparing and negotiating project offers while coordinating technical training for installers.
Highest-signal resume keywords
HVAC KnowledgeCustomer Relationship ManagementTechnical After-Sales SupportProject ManagementSales Strategy Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project MonitoringOffer PreparationNegotiation SkillsDatabase ManagementTechnical Assistance
Soft Skills
Customer ServiceCommercial VisionRelationship BuildingCommunication Skills
Industry Keywords
Air ConditioningConstructionEngineering FirmsArchitecture FirmsInstallers
About the role
Key responsibilities & impact- Conduct sales visits to find, attract, and retain customers
- Search for and attract prescription projects
- Provide customer service to installers, distributors, architecture firms, engineering firms, developers, and construction companies
- Monitor projects from start to finish, including drafting projects
- Coordinate the prescribing draughtsman/designer
- Prepare, monitor, and negotiate offers and projects
- Manage relationships with developers, builders, and installers throughout project phases
- Provide technical after-sales support, customer service, and commissioning of after-sales installations
- Provide technical assistance to different channels and coordinate technical after-sales activities
- Monitor installations as project manager at construction sites
- Support marketing strategies
- Manage collections and monitor incidents
- Prepare regular management reports on customer visits, offers, and related activities
- Act as intermediary between customers and manufacturing
- Manage the customer database for the assigned area and present company products and catalogs
- Build customer loyalty
- Coordinate technical-commercial training for installers
Requirements
What you’ll need- Experience and/or knowledge in HVAC, air conditioning, or related technical-commercial fields is implied by the role context but not explicitly stated as a requirement
- Commercial vision and ability to conduct sales visits
- Ability to attract and retain customers
- Ability to identify and attract prescription projects
- Ability to provide technical after-sales support and installation commissioning
- Ability to prepare, monitor, and negotiate offers and projects
- Ability to coordinate technical after-sales activities and installer training
- Ability to manage customer databases, collections, incidents, and regular reports
- Ability to work with installers, distributors, architecture firms, engineering firms, developers, builders, and construction companies