Principal Cloud Operations Manager

AIS (Applied Information Sciences)

. Lead enterprise-scale Operations & Maintenance services for a large Defense Industrial Base customer operating Microsoft Azure and Microsoft 365 .

Posted 10/8/2026full-timeRemote • United StatesLead💰 $165,000 - $248,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading enterprise-scale Operations & Maintenance services, with a strong focus on Microsoft Azure and Microsoft 365. Proven ability to drive data-driven operational models, manage large technical teams, and ensure service delivery excellence in highly regulated environments.

Highest-signal resume keywords

Microsoft Azure LeadershipMicrosoft 365 LeadershipData-Driven ManagementOperational Performance ManagementServiceNow Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise IT OperationsCloud OperationsInfrastructure OperationsService DeliveryOperational MetricsChange ManagementRisk ManagementService TransitionRoot Cause AnalysisCapacity Planning

Soft Skills

LeadershipCommunicationCoachingPerformance ManagementCustomer Experience

Tools & Technologies

ServiceNowAzure MonitorLog AnalyticsEntra IDIntuneDefenderPurviewExchange OnlineTeamsSharePoint Online

Certifications & Qualifications

Microsoft Azure Fundamentals (AZ-900)Microsoft 365 Fundamentals (MS-900)Azure Administrator Associate (AZ-104)Microsoft 365 Administrator Expert (MS-102)HDI Support Center Manager/DirectorSecurity+CISSPCISMCCSP

Industry Keywords

Defense Industrial BaseFederalAerospaceManufacturingCompliance-Driven OperationsCUIITARNIST 800-171CMMCGeographically Distributed Teams

Tech Stack

Tools & technologies

AzureCloudServiceNow

About the role

Key responsibilities & impact

Lead enterprise-scale Operations & Maintenance services for a large Defense Industrial Base customer operating Microsoft Azure and Microsoft 365
Own end-to-end operational performance and enterprise service outcomes across Azure, Microsoft 365, Entra ID, endpoint management, collaboration, messaging, security, and related cloud platforms
Lead, develop, and align a multidisciplinary organization scaling beyond 100 team members
Establish and drive a data-driven operational model using SLAs, KPIs, MTTA/MTTR, backlog aging, incident trends, reopen rates, service health, customer satisfaction, and capacity planning
Serve as the primary executive-facing operational leader and communicate service health in business terms
Manage major incidents, operational risks, workforce capacity, service transitions, customer escalations, corrective actions, and continuous improvement
Oversee root cause analysis, corrective action plans, accountability tracking, due dates, and reduction in recurring issues
Own operational readiness and service transition into production operations and support environments
Partner with project managers, architects, engineers, security teams, service owners, and customer stakeholders on operational acceptance criteria
Lead Operational Readiness Reviews and provide risk-based recommendations on service acceptance and production deployment readiness
Validate support ownership, RACI definitions, escalation procedures, monitoring and alerting, ServiceNow integration, documentation, access models, SLAs/KPIs, staffing, continuity plans, and security/compliance evidence
Establish remediation plans and transition-risk mitigation strategies and measure post-transition stability
Provide technical leadership across Azure, Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, and Azure infrastructure
Maintain technical depth to assess operational risk, contribute to architecture reviews, and lead technical discussions
Coach employees, support career development, manage performance, ensure accountability, recommend promotions and compensation changes, and approve timecards

Requirements

What you’ll need

10+ years of progressive experience in enterprise IT operations, managed services, cloud operations, infrastructure operations, or service delivery
5+ years in senior leadership with direct accountability for production service outcomes
Responsibility for an enterprise environment of at least 10,000 users
Leadership of a large technical organization of approximately 50+ engineers, administrators, support personnel, or equivalent multidisciplinary delivery staff
Proven data-driven management using operational metrics to set priorities, manage performance, identify systemic issues, allocate capacity, and drive measurable service improvement
Direct ownership of SLAs/KPIs, service reviews, major incidents, escalations, backlog, corrective actions, and continuous improvement
Experience transitioning technology services from project delivery into production O&M
Technical leadership experience with Microsoft Azure and Microsoft 365 in production enterprise environments
Executive-level customer experience with director/VP/CIO/CISO or equivalent stakeholders
Experience in federal, defense, DIB, aerospace, manufacturing, or another highly regulated environment
Practical use of ServiceNow
Deep understanding of change management and risk management
Ability to manage several high-priority efforts concurrently
Willingness and ability to travel on-site for up to one week per quarter
Must not be a current owner/operator, founder, or active managing partner of an MSP
Microsoft Azure Fundamentals (AZ-900)
Microsoft 365 Fundamentals (MS-900), earned before the exam retirement date, or AB-900
Nice to have: Azure Administrator Associate (AZ-104), Microsoft 365 Administrator Expert (MS-102), HDI Support Center Manager/Director, Security+, CISSP, CISM, or CCSP
Nice to have: GCC High and/or Azure Government experience; CUI, ITAR, NIST 800-171, CMMC, or comparable compliance-driven operations
Nice to have: Experience leading geographically distributed teams, subcontractors, vendors, or multiple delivery organizations within one managed service

Benefits

Comp & perks

Employee ownership
Access to resources, training, and mentorship
Inclusive workplace culture
Mission-driven work
Career development support
Performance feedback and support
Promotions and compensation reviews
Competitive and fair compensation