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Mid-Level Analyst – Quality Assurance
Ajinomoto do Brasil. Investigating customer and consumer complaints .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality management processes, including investigating customer complaints and managing nonconformities. Proficient in SAP QM module and data analysis, with a strong focus on quality tools and performance reporting.
Highest-signal resume keywords
SAP QM Module KnowledgeQuality Tools ProficiencyCritical Data Analysis SkillsExperience in Food Industry QualityStrong Communication Skills
ATS Keywords
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Hard Skills
Investigating Customer ComplaintsManaging NonconformitiesPreparing ReportsPerformance IndicatorsBlocking and Unblocking Materials in SAPConfiguring Codes in SAPCreating Certificates
Soft Skills
Careful and Organized Approach
Tools & Technologies
SAP SystemMicrosoft OfficePower BI
Industry Keywords
Food IndustryQuality Management
About the role
Key responsibilities & impact- Investigating customer and consumer complaints
- Preparing reports and performance indicators
- Managing nonconformities
- Performing routine activities in the SAP system
- Managing PPE and carrying out other departmental administrative activities
- Investigating and addressing customer and consumer complaints
- Understanding and eliminating internal deviations to reduce complaints
- Blocking and unblocking materials in SAP
- Configuring codes in SAP
- Creating certificates
Requirements
What you’ll need- Education: Degree or technical qualification in quality or a related field
- Knowledge of Microsoft Office
- Knowledge of quality tools
- Strong communication skills
- Critical data analysis skills
- Careful and organized approach
- Experience in the food industry, preferably in Quality, with a focus on investigating deviations and complaints (preferred)
- Knowledge of the SAP QM module (preferred)
- Knowledge of Power BI (a plus)
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Life insurance
- Food allowance card
- Gympass
- Transportation allowance
- Profit-sharing bonus