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Associate IT Support Specialist
Akamai Technologies. Serve as the first point of contact for internal colleagues via live chat, phone, email, and ticketing systems .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong troubleshooting skills in macOS, Windows, and Linux environments while providing exceptional customer service. Capable of effective communication in English and Polish, with a focus on continuous improvement and maintaining organized workspaces.
Highest-signal resume keywords
Troubleshooting Hardware IssuesCustomer Service ExcellenceClear Communication in English and PolishBasic Networking FundamentalsIT Certifications (CompTIA A+, ITIL Foundation)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MacOSWindowsLinuxTroubleshootingNetworking FundamentalsOffice ApplicationsRemote Support Tools
Soft Skills
Outstanding Customer ServiceEffective CommunicationInterpersonal SkillsAbility to Maintain Composure Under PressurePassion for Learning
Tools & Technologies
Ticketing SystemsLive ChatPhone SupportEmail Support
Certifications & Qualifications
CompTIA A+ITIL Foundation
Industry Keywords
Service RequestsFirst-Contact ResolutionEmployee ExperienceSolution Center
Tech Stack
Tools & technologiesLinuxMacOS
About the role
Key responsibilities & impact- Serve as the first point of contact for internal colleagues via live chat, phone, email, and ticketing systems
- Own and resolve service requests accurately and in a timely manner, targeting first-contact resolution
- Use remote support tools to troubleshoot technical issues and deliver an exceptional employee experience
- Collaborate with team members to craft effective solutions
- Share constructive feedback to improve service quality
- Find appropriate answers and navigate complex issues efficiently
- Uphold the Solution Center brand in a remote-first setup
Requirements
What you’ll need- Basic understanding of macOS, Windows, or Linux environments
- Networking fundamentals
- Familiarity with common office applications
- Ability to troubleshoot hardware and software issues using a logical and resourceful approach
- Outstanding customer service and customer-first mindset
- Clear and effective communication in English and Polish
- Excellent interpersonal skills
- Passion for learning and continuous improvement
- Ability to maintain composure under pressure
- Ability to keep physical and digital workspaces clean, safe, and organized
- IT certifications such as CompTIA A+ or ITIL Foundation are an asset, not a requirement
Benefits
Comp & perks- Health, well-being, financial, and life benefits
- Flexible work arrangements through Akamai's FlexBase program: work at home, in an office, or a combination of both
- Occasional office visits for team activities, meetings, or training