Associate IT Support Specialist – Helpdesk Support

Akamai Technologies

. Deliver customer support in person, via live chat, tickets, phone, and email .

Posted 9/23/2026full-timeBengaluru • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Helpdesk support with a strong focus on troubleshooting software and hardware issues across macOS, Windows, and Linux environments. Committed to delivering exceptional customer service while effectively collaborating with team members to enhance internal solutions.

Highest-signal resume keywords

IT Helpdesk SupportSoftware TroubleshootingHardware TroubleshootingCompTIA A+ CertificationEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue DiagnosisNetworking FundamentalsRemote Service ToolsOffice Applications ProficiencyFirst-Call Resolution

Soft Skills

Interpersonal SkillsCustomer FocusComposure Under PressureTeam CollaborationFeedback Delivery

Tools & Technologies

MacOSWindowsLinux

Certifications & Qualifications

CompTIA A+ITIL Foundation

Industry Keywords

Customer SupportService RequestsSolution CenterTechnical Challenges

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Deliver customer support in person, via live chat, tickets, phone, and email
Provide initial support to internal customers worldwide
Diagnose and resolve technical issues
Review, own, and resolve service requests accurately and promptly
Aim for first-call/touch problem resolution
Use remote service tools to resolve issues and enhance customer experiences
Collaborate with peers to develop optimal internal solutions
Provide accurate, actionable, and timely feedback to teammates
Maintain the integrity of the Solution Center brand
Attend occasional office visits for internal meetings, team activities, or training

Requirements

What you’ll need

1-3 years of relevant experience in IT Helpdesk support
Understanding of software and hardware troubleshooting
Experience with macOS, Windows, and Linux environments
Knowledge of networking fundamentals
Experience with common office applications
Strong interpersonal skills and effective communication abilities
Ability to resolve technical challenges while maintaining composure and customer focus
Dedication to maintaining a clean, safe, and efficient workspace
Enthusiasm for exceptional customer service
IT certification such as CompTIA A+ or ITIL Foundation

Benefits

Comp & perks

Career development opportunities through GROW and Mentoring programs
Internal events such as the APEX Expo
LinkedIn Learning
Opportunity to learn, grow, build new skills, explore new roles, and make a meaningful impact
15-minute exploratory call with the Recruiter