Channel Programs & Operations Manager II

Akamai Technologies

. Manage and improve existing partner programs, aligning them with business goals and partner needs .

Posted 9/29/2026full-timeRemote • Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management and partner enablement, with a strong focus on operational improvements and data-driven decision-making. Proficient in stakeholder management and adapting strategies to align with business goals in a dynamic environment.

Highest-signal resume keywords

Program ManagementPartner EnablementData AnalysisStakeholder ManagementSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementChannel OperationsPartner ProgramsPerformance TrackingKPI AnalysisOperational ImprovementsProcess DesignQualitative InsightsQuantitative InsightsIssue Resolution

Soft Skills

Detail-OrientedAnalyticalCommunicationInfluencingAdaptability

Tools & Technologies

SalesforcePartner PortalsMetrics DashboardsKPI Dashboards

Industry Keywords

Technology IndustryCybersecurity IndustryPartner ModelsInternational Collaboration

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage and improve existing partner programs, aligning them with business goals and partner needs
Lead new initiatives from inception to execution, driving operational improvements and process efficiencies
Collaborate with strategic partners to gather requirements, design processes, and implement scalable renewal and program initiatives
Implement partner enablement strategies, including training, resources, and tools for Distributors and Resellers
Collaborate with Partner Account Executives and leadership to align program strategy with business priorities
Define program scope, success metrics, and execution plans cross-functionally
Track and analyze partner performance using key metrics and KPIs
Provide data-driven insights and recommendations for continuous improvement
Address and resolve partners' issues, questions, and concerns

Requirements

What you’ll need

5+ years of experience in program management, channel operations, partner programs, or partner enablement, ideally within the technology or cybersecurity industry
Bachelor's Degree or High School Diploma or equivalent professional background
Experience supporting partner models
Detail-oriented and analytical, with ability to use qualitative and quantitative insights to solve complex business challenges
Communication and stakeholder management skills, with ability to influence decisions and drive results in a matrixed environment
Ability to manage shifting priorities and adapt to changing business requirements and objectives
Comfortable working in an international environment with stakeholders across regions and time zones
Proficiency with Salesforce, Partner Portals, and Metrics/KPI dashboards

Benefits

Comp & perks

Health, well-being, finances, and life-beyond-work benefits
FlexBase workplace flexibility: work at home, in an office, or a combination of both