Cloud Support Engineer

Akamai Technologies

. Solve complex technical issues for customers .

Posted 9/24/2026full-timeRemote • Massachusetts • United StatesJuniorMid-Level💰 $65,700 - $118,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting web application issues and providing technical solutions while ensuring customer success through effective communication in both Spanish and English. Collaborates with cross-functional teams to develop best practices and manage customer incidents efficiently.

Highest-signal resume keywords

Web Application TroubleshootingHTMLJavaScriptJSPCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLJavaScriptJSPHTTP(S)TCP/IPDNSSSLNetwork RoutingTroubleshootingTechnical Solutions

Soft Skills

Professional CommunicationCollaboration

Tools & Technologies

Akamai Platform

Certifications & Qualifications

Bachelor’s Degree or Equivalent

Industry Keywords

Customer SuccessRisk MitigationIncident ManagementCross-Functional CollaborationBest Practices

Tech Stack

Tools & technologies

DNSJavaScriptTCP/IP

About the role

Key responsibilities & impact

Solve complex technical issues for customers
Proactively review and mitigate risks to minimize potential disruptions
Collaborate with customers and internal cross-functional teams to identify, diagnose, resolve, and report on technical issues
Contribute to the strategic direction of the global support team
Develop and implement best practices
Partner with Sales, Services, Engineering, and Support teams to ensure customer success on the Akamai platform
Manage customer incidents and escalations to closure
Communicate with customers in Spanish and internally in English

Requirements

What you’ll need

2 years of experience working on web application issues
Experience with HTML, JavaScript, and JSP
Bachelor’s degree or its equivalent
Knowledge of HTTP(S), TCP/IP, DNS, SSL, network routing, and troubleshooting
Experience providing technical solutions and customer support
Ability to communicate professionally with customers and collaborate with internal stakeholders
Spanish communication skills, written and spoken
English communication skills for internal communication, written and spoken

Benefits

Comp & perks

Annual bonus or incentives
Equity awards
Employee Stock Purchase Plan (ESPP)
Healthcare
401K savings plan
Company holidays
Vacation in the form of PTO
Sick time
Parental leave
Employee assistance program
Mental wellness support
Financial wellness support
GROW and Mentoring development programs
Internal events such as the APEX Expo
LinkedIn Learning
Exploratory call with the Recruiter