Cloud Support Engineer II

Akamai Technologies

. Provide critical technical service and support for global online customers .

Posted 9/17/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for cloud systems, with a strong focus on problem resolution, data analysis, and customer communication. Proficient in web application troubleshooting and committed to continuous improvement in support practices.

Highest-signal resume keywords

Technical SupportCloud Systems ManagementData AnalysisWeb Application TroubleshootingCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer ScienceTechnical Solutions DeliveryInternet ProtocolsLinux BasicsHTMLJavaScriptJSPAnalytical Problem-SolvingB2B Client Support

Soft Skills

Effective CommunicationCustomer-First AttitudeInterpersonal SkillsTeamworkSelf-Motivation

Industry Keywords

DNSHTTP/STCP/IPTechnical WritingKnowledge ArticlesContinuous ImprovementSupport Practices

Tech Stack

Tools & technologies

CloudDNSJavaScriptLinuxTCP/IPUnix

About the role

Key responsibilities & impact

Provide critical technical service and support for global online customers
Ensure the availability, performance, and security of cloud systems
Own problem resolution and independently address customer concerns and technical issues
Troubleshoot and perform complex data analysis of Akamai platforms and services
Collaborate with and lead communications involving internal and external stakeholders
Prioritize pooled customer work and ensure quality handover of work and knowledge
Create technical writing and contribute to knowledge articles
Improve technical and business expertise through technology specializations
Contribute to processes, operations, innovation, and continuous improvement of support practices

Requirements

What you’ll need

Expertise in computer science, engineering, or related fields
4+ years of experience delivering technical solutions and supporting B2B clients
Knowledge of internet fundamentals and protocols, including DNS, HTTP/S, and TCP/IP
Linux/Unix basics
Experience working on web application issues involving HTML, JavaScript, and JSP
Analytical problem-solving skills for complex technical issues
Ability to prioritize workload and responsibilities
Effective written and verbal communication skills
Customer-first attitude and ability to empathize
Interpersonal and teamwork skills
Self-motivated and passionate approach

Benefits

Comp & perks

Health, well-being, finances, and life-beyond-work benefits
Flexible work arrangements through Akamai's FlexBase program: work at home, in an office, or a combination of both