Engagement Manager II

Akamai Technologies

. Maximize customer value, retention, and growth throughout the customer lifecycle .

Posted 10/26/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in maximizing customer value and retention through strategic technical advisory and relationship management. Proficient in internet technologies, customer advocacy, and project management within the Information Technology industry.

Highest-signal resume keywords

Customer Value MaximizationTechnical AdvisoryInternet Technologies KnowledgeCustomer-Facing ExperienceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTTPSDNSDevOpsWeb DevelopmentWeb SecurityCDN ExperienceTechnical Solutions DeliveryAccount ManagementOperational FocusBusiness Acumen

Soft Skills

Communication SkillsRelationship BuildingCollaborationProblem SolvingPrioritization

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Engineering

Industry Keywords

Customer LifecycleCustomer SatisfactionCustomer SuccessEscalation ManagementCross-Functional Team

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Maximize customer value, retention, and growth throughout the customer lifecycle
Build, innovate, and evolve customers' performance and security strategies
Deliver innovative customer outcomes through trusted relationships, business acumen, and operational focus
Act as strategist and technical advisor to architects and technology leaders of Akamai's Premium customers
Partner with Sales and pre-sales to recommend expanded adoption of Akamai products and services
Maximize customer satisfaction, retention, and growth based on customer needs and business requirements
Serve as the central point of contact for the customer and lead account team to deliver customer success
Respond to product, platform, or implementation escalations and identify improvements to mitigate future risks
Champion the customer internally and influence internal team decisions to improve customer outcomes

Requirements

What you’ll need

6 to 8 years of experience
Bachelor's degree in computer science, Engineering, or relevant fields
Passion for delivering technical solutions as a customer advocate
Knowledge of internet technologies and online industry, including HTTPS, DNS, DevOps, Web Development, and Web Security
Good understanding of or prior experience working with CDNs
Experience in a customer-facing role within the Information Technology industry
Communication skills and ability to build trusting relationships with customers across various levels
Ability to collaborate, prioritize, and solve problems in a fast-changing environment
Experience in Program or Project management in a cross-functional and technical team

Benefits

Comp & perks

Career development opportunities through GROW and Mentoring programs
Internal events such as the APEX Expo
LinkedIn Learning
Opportunities to learn, grow, build new skills, explore new roles, and try different opportunities
15-minute exploratory call with the Recruiter to learn more about the job