Engagement Manager II

Akamai Technologies

. Own customer success and serve as a trusted advisor helping customers achieve desired outcomes using Akamai solutions .

Posted 10/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $119,600 - $215,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success by guiding clients through the adoption of Akamai solutions, while managing web performance, cloud computing, and security solutions. Proven ability to lead cross-functional teams and deliver large technical programs, ensuring exceptional customer satisfaction.

Highest-signal resume keywords

Customer Success ManagementWeb Performance SolutionsCloud Computing ArchitectureDevOps KnowledgeInformation Security Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer-Facing ExperienceTechnical Program ManagementDNS KnowledgeTLS KnowledgeHTTP KnowledgeCloud-Based Systems ManagementArchitecture PrinciplesConsulting Process UnderstandingData Protection MethodsCommon Threats and Vulnerabilities

Soft Skills

MentoringRelationship BuildingIndependent WorkTeam CollaborationExceptional Communication

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in MISBachelor's Degree in Engineering

Tech Stack

Tools & technologies

CloudDNS

About the role

Key responsibilities & impact

Own customer success and serve as a trusted advisor helping customers achieve desired outcomes using Akamai solutions
Research and conduct assessments to identify trends and provide guidance influencing customer architecture and adoption decisions
Architect and manage web performance, cloud computing, and security solutions
Define account strategy, establish key relationships, and build and maintain a project pipeline
Lead and mentor a cross-functional team
Partner with sales and pre-sales to expand use of services and solutions
Move customers' key initiatives from concept to implementation
Deliver exceptional customer satisfaction

Requirements

What you’ll need

5 years of experience
Bachelor's degree in Computer Science, MIS, Engineering, or equivalent
Experience in a customer-facing role
Understanding of the consulting process
Experience managing and delivering large technical programs successfully
Knowledge of DevOps, web performance, DNS, TLS, and HTTP
Knowledge of information security fundamentals, common threats and vulnerabilities, and tools and methods used to protect data, applications, and infrastructure
Familiarity with compute technologies and architecture principles
Basic knowledge and skills to design, implement, and manage cloud-based systems
Ability to work independently and as part of a remote team

Benefits

Comp & perks

Healthcare
401K savings plan
Company holidays
Vacation in the form of PTO
Sick time
Parental leave
Employee assistance program
Mental wellness support
Financial wellness support
Annual bonus or incentives
Equity awards
Employee Stock Purchase Plan (ESPP)
Flexible work arrangements through FlexBase: work at home, in an office, or a combination of both